Technical Writing Certificate Program
Technical Writers produce instruction manuals and other supporting documents to communicate complex and technical information for end users, customers and manufacturers.
MCC's Technical Writing Certificate program provides students with the skills and
tools to clearly and accurately inform users about technical information. In this
120-hour (two semester) post graduate, non-credit certificate program, students will
learn how to conduct audience and task analysis, work with subject matter experts,
understand product documents and the product-development cycle, write clear procedures,
review and revise technical information, manage projects and make content usable.
Also covered are HTML and XML and tools for authoring information for electronic and
print distribution (Adobe FrameMaker 10, RoboHelp).
Through lecture, online learning, and projects, students will create a portfolio featuring samples of their work. Technology Requirement: Solid MS Windows and MS Word skills, and access to a MS Windows Operating System are required. Technical skills such as FrameMaker, RoboHelp, DITA, and HTML will be learned in class. Students must have an aptitude for learning new technology.
Fall 2015: Writing and Managing Effective Information
Thursday evenings: September 10 - December 17, 2015. No class November 26
One Saturday meeting December 12 from 9a -3p (Note: this is optional. Your instructor will discuss during the semester)
Time: 5:45 - 9:45pm
Location: 591 Springs Road, Bedford, MA
Room Location: AR 108
Tuition: $1,499 plus textbook fee
Application deadline: August 25, 2015. 6 seats open.
Course Description: Are you interested in the technical writing field? Do you want to learn how to communicate technical information effectively? Join us and learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product development cycle, write clear procedures, manage writing projects and make content usable. Well-developed writing skills and solid MS Windows computer skills are required. Topics Covered: Types of technical content, Audience analysis, Task analysis, Research skills, Learning the Product, Understanding the Product Development Cycle, grammar overview, Editorial review process and revision, Project Management.
About the instructor: Charles (Chuck) Murray, with more than 23 years of experience as a technical writer
and teacher, provides students with a solid grounding in technical writing fundamentals.
Chuck's career has been spent recently at Oracle where he creates printed manuals
and help systems and previously at Digital where he was a project leader. Chuck has
also taught technical writing at Northeastern University and high school English.
Spring 2016 Course: Tools and Technologies for Technical Writers
Hybrid course. Dates: TBA
Monday evenings, 5:45p - 9:45p
Location: 591 Springs Road, Bedford, MA
Course Description: This hybrid class includes traditional classroom sessions, online instruction using text and videos, and online communication. Face to Face meeting dates will be announced the first class meeting. In this course, you will learn the introductory skills needed to make information usable: create books and PDF files using Adobe FrameMaker 10, design a web page, create an online help system using RoboHelp, and convert XML to HTML. Well-developed writing skills, solid MS Windows computer skills, and an aptitude for learning new technology is required. Topics Covered: Usability, Mark-up languages, authoring information for print, PDF, and electronic distribution.
About the instructor: Andrew Harrington is a seasoned instructor and technical writer. As a Principal Technical Writer at DS SolidWorks, Andrew documents the 3D CAD application, provides documentation tools support, and lead the team responsible for implementing and maintaining the content management system. He has won numerous awards for his technical manuals and online documentation and brings 12 years of experience teaching college English.
The Writing Technical Information Certificate is a non-credit certificate program. Applicants must have a bachelor's degree or equivalent, three years' work experience, solid writing skills, and demonstrated aptitude for understanding technical information. Review of applications will continue until the program is filled. To apply, please submit:
- Cover letter, resume, and one page writing sample. This should be a descriptive piece (it does not need to be technical) which clearly demonstrates your writing skills. The writing sample may be from school, work, articles, etc.
- Official transcript of the highest degree program completed. Contact the institution's
registrar office and have them send your transcript directly to Community Education
and Training (address below).
Note: Please do not wait for the college transcript to submit your application. For immediate consideration, please e-mail your cover letter, resume, and writing sample to Sheila Morin at firstname.lastname@example.org
Mail college transcript to:
Middlesex Community College
Sheila Morin, Community Education and Training
591 Springs Road, Bedford MA 01730
- 5 or more business days prior to start of course 100%
- Less than 5 business days prior to start of the course and before first class meeting: 50% tuition refund
- After course begins $0
Scholarship Fund for enrolled Technical Writing students: https://www.middlesex.mass.edu/foundation/scholarships/
Attention Massachusetts Small Business Owners:
This course is approved by the Massachusetts Workforce Express Fund. This pool of funding is designed for small business owners with less than 100 employees to provide training for employees. Funding is paid to employers (not employees). Applications must be received 6 weeks in advance of program. If eligible, this fund will reimburse employers 50 % of the course tuition cost. For more information on this funding please contact Leandra Jones at Express@commcorp.org or online application Questions on this funding call 617-727-8158 x 6951. The state approved course number is 1065853.