Technical Writing Certificate Program



MCC's Writing Technical Information Certificate provides students with the skills and tools to clearly and accurately inform users about technical information.  In this 120 hour post graduate non-credit certificate program, students will learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product-development cycle, write clear procedures, review and revise technical information, manage projects and make content usable.  Also covered are HTML and XML and tools for authoring information for electronic and print distribution (Adobe FrameMaker 10, RoboHelp).  Through lecture, online learning, and projects, students will create a portfolio featuring samples of their work. Technology Requirement:  Solid MS Windows and MS Word skills, and access to a MS Windows Operating System are required.  Technical skills such as FrameMaker, RoboHelp, DITA, and HTML will be learned in class.  Students must have an aptitude for learning new technology. 

Fall 2014:  Writing and Managing Effective Information
8 seats open for fall 2014
Thursday evenings: September 4 - December 11, 2014. No class November 27
Time: 5:45 - 9:45pm
One Saturday class: December 6, 2014
Location: 591 Springs Road, Bedford, Mass.
Tuition: $1,499 plus textbook
Course # CAR 801-30
Application deadline:  August 19, 2014

Course Description:  Are you interested in the technical writing field?  Do you want to learn how to communicate technical information effectively?  Join us and learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product development cycle, write clear procedures, manage writing projects and make content usable. Well-developed writing skills and solid MS Windows computer skills are required. Topics Covered: Types of technical content, Audience analysis, Task analysis, Research skills, Learning the Product, Understanding the Product Development Cycle, grammar overview, Editorial review process and revision, Project Management.

About the instructor: Charles (Chuck) Murray, with more than 23 years of experience as a technical writer and teacher, provides students with a solid grounding in technical writing fundamentals. Chuck's career has been spent recently at Oracle where he creates printed manuals and help systems and previously at Digital where he was a project leader. Chuck has also taught technical writing at Northeastern University and high school English.

Spring 2015 Course:  Tools and Technologies for Technical Writers
Hybrid course.
Dates:  January 26 - May 11, 2015
Monday evenings, 5:45 - 9:45pm
Location: 591 Springs Road, Bedford, Mass
Tuition: $1,499
Course Description:
This hybrid class includes traditional classroom sessions, online instruction using text and videos, and online communication. Face to Face meeting dates will be announced the first class meeting.  In this course, you will learn the introductory skills needed to make information usable:  create books and PDF files using Adobe FrameMaker 10, design a web page, create an online help system using RoboHelp, and convert XML to HTML. Well-developed writing skills, solid MS Windows computer skills, and an aptitude for learning new technology is required. Topics Covered: Usability, Mark-up languages, authoring information for print, PDF, and electronic distribution. 

About the instructor: Andrew Harrington is a seasoned instructor and technical writer. As a Principal Technical Writer at DS SolidWorks, Andrew documents the 3D CAD application, provides documentation tools support, and lead the team responsible for implementing and maintaining the content management system.  He has won numerous awards for his technical manuals and online documentation and brings 12 years of experience teaching college English.

To apply:
The Writing Technical Information Certificate is a non-credit certificate program. Applicants must have a bachelor's degree or equivalent, three years' work experience, solid writing skills, and demonstrated aptitude for understanding technical information. Review of applications will continue until the program is filled. To apply, please submit:

  • Cover letter, resume, and one page writing sample. This should be a descriptive piece (it does not need to be technical) which clearly demonstrates your writing skills. The writing sample may be from school, work, articles, etc.
  • Official transcript of the highest degree program completed. Contact the institution's registrar office and have them send your transcript directly to Community Education and Training (address below).

    Note: Please do not wait for the college transcript to submit your application. For immediate consideration, please e-mail your cover letter, resume, and writing sample to Sheila Morin at morins@middlesex.mass.edu

    Mail college transcript to:
    Middlesex Community College
    Sheila Morin, Community Education and Training
    591 Springs Road, Bedford MA 01730

Refund Policy:
- 5 or more business days prior to start of course 100%
- Less than 5 business days prior to start of the course and before first class meeting: 50% tuition refund.
- After course begins $0

Attention Massachusetts Small Business Owners:  This program is approved by the Massachusetts Workforce Express Fund.   This pool of funding is designed for small business owners with less than 100 employees to quickly provide training for employees.  Funding is paid to employers (not employees).  If eligible, this fund will reimburse employers 50 % of the tuition cost.   For more information, please contact Kara O'Donnell Galvin at 617.717.6919 or KOGalvin@commcorp.org.  The state approved course number is 1065853.  Employers must apply 6 weeks in advance of course start date.

Last Modified: 3/13/14