Technical Writing Certificate Program

Technical Writers produce instruction manuals and other supporting documents to communicate complex and technical information for end users, customers and manufacturers.

MCC's Technical Writing Certificate program provides students with the skills and tools to clearly and accurately inform users about technical information. In this (two semester) post graduate, non-credit certificate program, students will learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product-development cycle, write clear explanations and procedures, review and revise technical information, manage projects and make content usable. 

Technology Requirement: Solid MS Windows and MS Word skills, and access to a MS Windows Operating System are required. Program is not MAC compatible.  Tools and Technical skills will be learned in class but it is helpful to have prior HTML or coding background. Students must have an aptitude for learning new technology.

This program has moved to a remote online format via the MCC distance learning platform, Blackboard.  

The certificate program includes 2 semesters/courses: Writing and Managing Information (fall) and Technology and Tools for the Technical Writer (winter/spring).  This is a non-credit (graded pass or fail) program.

Winter/Spring 2022 Course: Tools and Technologies for Technical Writers. 
Course/Dates. Thursday nights:  January 27 - May 19, 2022 @ 6p. Online Live with Zoe Lawson. 
Tuition: $1,545 (Pay Plan Available)
Course Description: This course includes traditional learning sessions and online communication. In this survey course, you will learn the introductory skills needed to make content and information usable. Well-developed writing skills, solid MS Windows computer skills, and an aptitude for learning new technology is required.  It is helpful for participants to have basic knowledge of HTML or XML or coding as a pre-req.  Students must have access to a MS Windows laptop or desktop outside of class.  MAC is not compatible.  This class is not comprehensive. There are dozens of tools available, and more are being invented every day. We will touch on standards and some types of tools.  Topics Covered:  Overall survey of technical writing tools, exposure to what makes content usable, single sourcing and topic based authoring, content management through GITHUB.  Tools introduced:  HTML, Markdown, DITA, MadCap, MS Word, Oxygen XML Author, Camtasia (videos).  Instructor: Zoe Lawson.

Writing and Managing Effective Information 
Fall 2022:   Class meeting Dates TBA
Tuition: $1,545 plus textbook fee (Pay Plan Available)

Description: Learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product development cycle, write clear explanations and procedures, and manage writing projects. Well-developed writing skills and solid MS Windows computer skills are required. Topics Covered:  Types of technical content, audience analysis, task analysis, research skills, learning the product, understanding the product development cycle, editorial review process and revision, managing projects. Throughout the semester, you will develop samples of your work cumulating with a final project (12-15 page user manual).  

About the instructor: Charles (Chuck) Murray, with more than 20 years of experience as a technical writer and teacher, provides students with a solid grounding in technical writing fundamentals. Chuck's career has been spent recently at Oracle where he creates printed manuals and help systems and previously at Digital where he was a writer and documentation supervisor. Chuck has also taught technical writing at Northeastern University and high school English.

How to apply to the program:
The Writing Technical Information Certificate is a non-credit certificate program. Course is graded pass/fail. Applicants must have a bachelor's degree or equivalent, three years' work experience, solid writing skills, and demonstrated aptitude for understanding and learning technical information. Review of applications will continue until the program is filled. To apply, please submit:

  • Cover letter, resume, and one page writing sample. This should be a descriptive piece (it does not need to be technical) which clearly demonstrates your writing skills. The writing sample may be from school, work, articles written, etc. Creative writing samples not accepted.
  • Official transcript of the highest degree program completed. Contact the institution's registrar office and have them send your transcript directly to Community Education and Training (address below).

    Note: Please do not wait for the college transcript to submit your application. For immediate consideration, please e-mail your cover letter, resume, and writing sample to Sheila Morin at
    Mail/Email college transcript to:
    Middlesex Community College
    Sheila Morin, Community Education and Training
    591 Springs Road, Bedford MA 01730

Refund Policy:

- 5 or more business days prior to start of course 100%
- Less than 5 business days prior to start of the course and before first class meeting: 50% tuition refund
- After course begins $0

$500 Scholarship Fund for enrolled Technical Writing students. The Judith Tarutz Scholarship.  Students will be invited to apply each year.


Last Modified: 9/8/21