Technical Writing Certificate Program
Technical Writers produce instruction manuals and other supporting documents to communicate complex and technical information for end users, customers and manufacturers.
MCC's Technical Writing Certificate program provides students with the skills and
tools to clearly and accurately inform users about technical information. In this
120-hour (two semester) post graduate, non-credit certificate program, students will
learn how to conduct audience and task analysis, work with subject matter experts,
understand product documents and the product-development cycle, write clear procedures,
review and revise technical information, manage projects and make content usable.
Also covered are HTML and XML and tools for authoring information for electronic and
print distribution (Adobe FrameMaker, MadCap Flare).
Through lecture, online learning, and projects, students will create a portfolio featuring samples of their work.
Technology Requirement: Solid MS Windows and MS Word skills, and access to a MS Windows Operating System are required. Technical skills such as FrameMaker, MadCap Flare, DITA, and HTML will be learned in class but it is helpful to have prior HTML or coding background. Students must have an aptitude for learning new technology. Learn More
The certificate program includes 2 semesters/courses: Writing and Managing Information
and Technology and Tools for the Technical Writer. This is a non-credit (graded pass
or fail) training program.
Writing and Managing Effective Information
Fall 2017. September 7 - December 14. Thursday nights: 5:45p - 9:45p
Location: 591 Springs Road, Bedford,MA. Tuition: $1,499 plus textbook fee
Application: Applications accepted (see below) - through August 22, 2017
Description: Are you interested in the technical writing field? Do you want to learn how to communicate technical information effectively? Join us and learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product development cycle, write clear procedures, manage writing projects and make content usable. Well-developed writing skills and solid MS Windows computer skills are required. Topics Covered: Types of technical content, Audience analysis, Task analysis, Research skills, Learning the Product, Understanding the Product Development Cycle, grammar overview, Editorial review process and revision, Project Management.
About the instructor: Charles (Chuck) Murray, with more than 20 years of experience as a technical writer and teacher, provides students with a solid grounding in technical writing fundamentals. Chuck's career has been spent recently at Oracle where he creates printed manuals and help systems and previously at Digital where he was a project leader. Chuck has also taught technical writing at Northeastern University and high school English.
Spring 2018 Course: Tools and Technologies for Technical Writers
Course/Dates and Schedule Thursday nights: January - May, 2018. Dates TBA. 6p-9:30p
Location: 591 Springs Road, Bedford, MA 01730
Course Description: This course includes traditional classroom sessions, online instruction using text and videos, and online communication. In this course, you will learn the introductory skills needed to make information usable: create books and PDF files using Adobe FrameMaker, design a web page, create an online help system using (MadCap Flare) and convert XML to HTML. A segment on Open Source Technology will also be covered. Well-developed writing skills, solid MS Windows computer skills, and an aptitude for learning new technology is required. It is helpful participants have basic knowledge of HTML or XML. Topics Covered: Usability, Mark-up languages, authoring information for print, PDF, and electronic distribution.
Instructor Bio: Mark Hoeber is the Lead Technical Writer at Cimpress, the global leader in mass customization and web-to-print technologies. With more than 25 years of experience in the high tech industry, Mark has held management positions and built technical communications teams at Amazon, Edx, and IBM. Mark holds an MBA from Babson College and an MFA from Emerson College.
How to apply to the program:
The Writing Technical Information Certificate is a non-credit certificate program. Course is graded pass/fail. Applicants must have a bachelor's degree or equivalent, three years' work experience, solid writing skills, and demonstrated aptitude for understanding and learning technical information. Review of applications will continue until the program is filled. To apply, please submit:
- Cover letter, resume, and one page writing sample. This should be a descriptive piece (it does not need to be technical) which clearly demonstrates your writing skills. The writing sample may be from school, work, articles written, etc. Creative writing samples not accepted.
- Official transcript of the highest degree program completed. Contact the institution's
registrar office and have them send your transcript directly to Community Education
and Training (address below).
Note: Please do not wait for the college transcript to submit your application. For immediate consideration, please e-mail your cover letter, resume, and writing sample to Sheila Morin at email@example.com
Mail/Email college transcript to:
Middlesex Community College
Sheila Morin, Community Education and Training
591 Springs Road, Bedford MA 01730
- 5 or more business days prior to start of course 100%
- Less than 5 business days prior to start of the course and before first class meeting: 50% tuition refund
- After course begins $0
Scholarship Fund for enrolled Technical Writing students: https://www.middlesex.mass.edu/foundation/scholarships/