Technical Writing Certificate Program

Technical Writers produce instruction manuals and other supporting documents to communicate complex and technical information for end users, customers and  manufacturers. 

MCC's Technical Writing Certificate program provides students with the skills and tools to clearly and accurately inform users about technical information.  In this 120-hour (two semester) post graduate, non-credit certificate program, students will learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product-development cycle, write clear procedures, review and revise technical information, manage projects and make content usable.  Also covered are HTML and XML and tools for authoring information for electronic and print distribution (Adobe FrameMaker 10, RoboHelp).  Through lecture, online learning, and projects, students will create a portfolio featuring samples of their work. 

Technology Requirement:  Solid MS Windows and MS Word skills, and access to a MS Windows Operating System are required.  Technical skills such as FrameMaker, RoboHelp, DITA, and HTML will be learned in class but it is helpful to have prior HTML or coding background. Students must have an aptitude for learning new technology.  Learn More

The certificate program includes 2 semesters/courses:  Writing and Managing Information and Technology and Tools for the Technical Writer.  This is a non credit pass or fail training program.

Fall 2016: Writing and Managing Effective Information
Course Dates: Thursday evenings: September 8 - December 15, 2016
Location:  591 Springs Road, Bedford, MA.   Tuition: $1,499 plus textbook fee
Application:  Please see process below.  Application dates: February 1 - August 19, 2016.  12 seats open
Description:  Are you interested in the technical writing field?  Do you want to learn how to communicate technical information effectively?  Join us and learn how to conduct audience and task analysis, work with subject matter experts, understand product documents and the product development cycle, write clear procedures, manage writing projects and make content usable. Well-developed writing skills and solid MS Windows computer skills are required. Topics Covered: Types of technical content, Audience analysis, Task analysis, Research skills, Learning the Product, Understanding the Product Development Cycle, grammar overview, Editorial review process and revision, Project Management.

About the instructor: Charles (Chuck) Murray, with more than 23 years of experience as a technical writer and teacher, provides students with a solid grounding in technical writing fundamentals. Chuck's career has been spent recently at Oracle where he creates printed manuals and help systems and previously at Digital where he was a project leader. Chuck has also taught technical writing at Northeastern University and high school English.

Spring 2017 Course:  Tools and Technologies for Technical Writers 
Hybrid course. Course/Dates and Schedule TBA

Location: 591 Springs Road, Bedford, MA 01730
Tuition: $1,499  
Course Description: This hybrid class includes traditional classroom sessions, online instruction using text and videos, and online communication. Face to Face meeting dates will be announced the first class meeting.  In this course, you will learn the introductory skills needed to make information usable:  create books and PDF files using Adobe FrameMaker 10, design a web page, create an online help system using RoboHelp, and convert XML to HTML. Well-developed writing skills, solid MS Windows computer skills, and an aptitude for learning new technology is required. It is helpful participants have basic knowledge of HTML or XML.  Topics Covered: Usability, Mark-up languages, authoring information for print, PDF, and electronic distribution. 

About the Instructor:  William (Bill) Dubie is a
former high-school English teacher.  Bill Dubie has spent 20+ years as a technical communicator, first with Draper Lab at MIT, and then primarily at Digital Equipment Corporation (later Compaq and Hewlett-Packard) where he learned the inner workings  of many mark-languages, from SGML, XML, and VAX DOCUMENT, to later iterations of HTML and HTML5. He was an early adopter and user of RoboHelp and FrameMaker, working on various platforms for both tools. He's continued to use them as these programs have evolved, also gaining experience in companion and competing programs like MadCap Flare and Adobe Acrobat Pro.  Bill is a past president of The Northern Chapter of The Society for Technical Communication, and has taught Technical Communications at Northeastern University and Introduction to DHTML at The University of Massachusetts Lowell, where he is a senior adjunct faculty member. He has also lectured on HTML and the World Wide Web at MIT and technical communication Emerson College.  Among his academic qualifications are an M.A. in Media Studies, a Graduate Certificate in Adult eLearning, and Certificates in  Software Technical Communication, Technical Writing, and Technical Editing.  Link up with Bill at 

To apply:
The Writing Technical Information Certificate is a non-credit certificate program. Applicants must have a bachelor's degree or equivalent, three years' work experience, solid writing skills, and demonstrated aptitude for understanding technical information. Review of applications will continue until the program is filled. To apply, please submit:

  • Cover letter, resume, and one page writing sample. This should be a descriptive piece (it does not need to be technical) which clearly demonstrates your writing skills. The writing sample may be from school, work, articles written, etc.
  • Official transcript of the highest degree program completed. Contact the institution's registrar office and have them send your transcript directly to Community Education and Training (address below).

    Note: Please do not wait for the college transcript to submit your application. For immediate consideration, please e-mail your cover letter, resume, and writing sample to Sheila Morin at

    Mail/Email  college transcript to:
    Middlesex Community College
    Sheila Morin, Community Education and Training
    591 Springs Road, Bedford MA 01730
    Fax:  781-280-3812

Refund Policy:
- 5 or more business days prior to start of course 100%
- Less than 5 business days prior to start of the course and before first class meeting: 50% tuition refund
- After course begins $0

Scholarship Fund for enrolled Technical Writing students:

Attention Massachusetts Small Business Owners: 
This course is approved by the Massachusetts Workforce Express Fund.   This pool of  funding is designed for small business owners with less than 100 employees to provide training for employees.  Funding is paid to employers (not employees). Applications  must be received 6 weeks in advance of program. If eligible, this fund will reimburse  employers 50 % of the course tuition cost.  For more information on this funding please contact Leandra Jones at  or online application    Questions on this funding call 617-727-8158 x 6951. The state approved course number is 1065853. 

Last Modified: 10/26/15