Small Business Training & Development
ONLINE! Customer Service Certificate Program
This program is for customer service professionals to gain knowledge in the skills
and techniques required to provide exceptional customer service and support in
multiple front facing environments. It ensures they understand how to assess customer
needs while exceeding their expectations. Participants will go through 6 modules
including the following topics: Building Confidence in Communication, Customer Service
Excellence, manage Challenging Situations with Customers, Time Management & Productivity,
Managing Conflict and Your Team Members as Customers. (20 hours) $449
For detailed info: https://www.middlesex.mass.edu/careertraining/hospitality.aspx
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ONLINE! Social Media Certificate Program
MCC's Social Media Certificate program is designed to provide participants with a
foundation and skill set in the new, evolving world of social media. The skills can
be applied immediately in the workplace or to market a small business. All eight classes
must be attended in order to achieve a certificate. In order to get the most of each
class students should open an account in each platform prior to the start of class.
Time will not be spent creating accounts in class.
For detailed info: https://www.middlesex.mass.edu/careertraining/socialmedia.aspx
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Online! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing
plan is essential. In this program, you will learn about the different digital media
outlets and how those can be applied to your digital marketing plan. The listing below
represents the order the classes occur in throughout the semester. Students will receive
a certificate upon completion. (15 hours) $219
For Detailed info: https://www.middlesex.mass.edu/careertraining/marketing.aspx
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NON Profit Certificate
For Detailed info: https://www.middlesex.mass.edu/careertraining/nonprofit.aspx
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ONLINE Accounting and Bookkeeping Fundamentals
Learn essential terms and concepts for starting an accounting system, understand debits
and credits, classify items as assets, liabilities, equity, revenue/sales and expenditures.
Use practice scenarios and complete basic procedures such as journalizing entries
and posting transactions to a general ledger. Explore the bookkeeping and accounting
cycle, cash systems, create and understand financial reports. Learn to create a Trial
Balance and Post-Closing Trial Balance, understand an Income Statement and Balance
Sheet as well as adjusting entries and bank statement reconciliation. (30 hours) $565
More info: https://www.middlesex.mass.edu/careertraining/acctbkkp.aspx
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Intro to QuickBooks – EDG2go Online Course – Course Number EDG928
This course through Ed2go will teach you how to manage your business finances with
QuickBooks Online. This powerful accounting software has helped millions of small
business owners oversee their finances. And with the cloud-based program outpacing
the desktop version, there's no better time to refresh your QuickBooks knowledge.
You will learn to use key features of QuickBooks Online and gain hands-on experience
creating invoices, receipts, and statements; track payables, inventory, and receivables;
generating reports; and more. Whether you're new to QuickBooks or need a quick refresher,
this course will empower you to take control of your business's financial accounting,
all with the ease and convenience of an online platform. Class begin monthly. Online
software included. Enroll through Ed2go. (24 hours) $150 https://www.ed2go.com/mcc/online-courses/quickbooks-online/
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SHRM HR Essentials
This fifteen (15) hour introductory course offers a solid, comprehensive overview
of human resource roles and responsibilities. We will provide participants with critical
knowledge to help reduce potentially costly lawsuits and improve the ability to handle
challenging HR issues. This course is ideal for those who are just starting out in
the HR profession, small business owners, or those who are looking for an effective
way to improve their employee management skills. Tuition includes all SHRM® study
materials which will be distributed the first class. (15 hours) $625
More Info: https://www.middlesex.mass.edu/careertraining/shrme.aspx