Small Business Training & Development

Effective January 2022:  All students (including non-credit students enrolled in any on-campus courses or off-site clinical) will be required to provide Middlesex Community College proof of COVID-19 vaccination prior to coming on-campus.  More info will follow on the documentation process for non-credit students.  

ONLINE! Customer Service Certificate Program

This program is for customer service professionals to gain knowledge in  the  skills  and  techniques  required to provide exceptional customer service and support in multiple front facing environments. It ensures they understand how to assess customer needs while exceeding their expectations. Participants will  go through 6 modules including the following topics: Building Confidence in Communication, Customer Service Excellence, manage Challenging Situations with Customers, Time Management & Productivity, Managing Conflict and Your Team Members as Customers.  (20 hours) $449
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ONLINE! Social Media Certificate Program
MCC's Social Media Certificate program is designed to provide participants with a foundation and skill set in the new, evolving world of social media. The skills can be applied immediately in the workplace or to market a small business. All eight classes must be attended in order to achieve a certificate. In order to get the most of each class students should open an account in each platform prior to the start of class. Time will not be spent creating accounts in class. 
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Online! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing plan is essential. In this program, you will learn about the different digital media outlets and how those can be applied to your digital marketing plan. The listing below represents the order the classes occur in throughout the semester. Students will receive a certificate upon completion. (15 hours) $219
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Leadership Communication Certificate
Communication when you are in a leadership position is critical for the success of any business.  Topics for this course include How to Think, Work, and Communicate as a Leader, How to be an authentic leader, How to Build Networks, How to make an impact on the organizations culture, Developing a Communication Plan.  A certificate of completion is given at the end of the program. (12 hours) $199

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NON Profit Certificate
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Better Workplace Communication
Good communication is the key to any relationship. Explore these skills: Listening, processing, thinking, questioning, body language, verbal cues, and organizational skills and fine-tune how they affect your communication! (8 hours) $119

4/5 - 4/14     Online with Class Meeting Times
6:00pm - 8:00pm    Tuesday/Thursday
Course number: CAR 970 33    CRN: 20139 
Professor: ROMANO


Diversity Equity & Inclusion in the Workplace
This course introduces the concepts of diversity, equity and inclusion and how it relates so significantly to business success. In a supportive and positive environment participants will have an opportunity to engage in interactive exercises that will raise awareness and the level of understanding regarding DEI definitions,  the  impact  of unconscious  bias, micro aggressions, and  intent  versus impact  in  cross  differences  conversations and  how  to recover from missteps. (24 hours) $349

2/1 - 3/22 Online with Class Meeting Times
5:30pm - 8:30pm  Tuesday 
Course Number: CAR 963 33       CRN: 20142
Professor: KANGAS 


ONLINE Accounting and Bookkeeping Fundamentals
Learn essential terms and concepts for starting an accounting system, understand debits and credits, classify items as assets, liabilities, equity, revenue/sales and expenditures. Use practice scenarios and complete basic procedures such as journalizing entries and posting transactions to a general ledger. Explore the bookkeeping and accounting cycle, cash systems, create and understand financial reports. Learn to create a Trial Balance and Post-Closing Trial Balance, understand an Income Statement and Balance Sheet as well as adjusting entries and bank statement reconciliation. (30 hours) $565

02/09 - 04/13    Online with Class Meeting Times
5:30pm - 8:45pm             Wednesday           
Course Number CAR 797-75        CRN 17351                    Professor:  SHARMA
No Class March 23

Note: For Massachusetts employers who would like to send employees to the above course:  Employers may qualify for 50% or 100% reimbursement through the Mass. Workforce Express Fund. Tuition must be employer paid.  More Info


Intro to QuickBooks – EDG2go Online Course – Course Number EDG928
This course through Ed2go will teach you how to manage your business finances with QuickBooks Online. This powerful accounting software has helped millions of small business owners oversee their finances. And with the cloud-based program outpacing the desktop version, there's no better time to refresh your QuickBooks knowledge. You will learn to use key features of QuickBooks Online and gain hands-on experience creating invoices, receipts, and statements; track payables, inventory, and receivables; generating reports; and more. Whether you're new to QuickBooks or need a quick refresher, this course will empower you to take control of your business's financial accounting, all with the ease and convenience of an online platform.  Class begin monthly.  Online software included.   Enroll through Ed2go.  (24 hours)  $150



SHRM HR Essentials
This fifteen (15) hour introductory course offers a solid, comprehensive overview of human resource roles and responsibilities. We will provide participants with critical knowledge to help reduce potentially costly lawsuits and improve the ability to handle challenging HR issues. This course is ideal for those who are just starting out in the HR profession, small business owners, or those who are looking for an effective way to improve their employee management skills. Tuition includes all SHRM® study materials which will be distributed the first class. (15 hours) 

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Last Modified: 11/23/21