Small Business Training & Development

ONLINE! Customer Service Certificate Program
In today's competitive environment, profit and non-profit organizations will face operational and financial challenges with employees who are not trained and motivated to provide exceptional customer service. Participants may enroll in any or all modules listed below. Participants must complete all 4 classes for a certificate of completion.
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NEW ONLINE! How to move your Business Online
More businesses are starting to look towards heading online as a way to cut costs, reduce their pricing, and
compete with large companies. The good news is it is easier than it used to be to move your business online. (12 Hours) $219
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ONLINE! Social Media Certificate Program
MCC's Social Media Certificate program is designed to provide participants with a foundation and skill set in the new, evolving world of social media. The skills can be applied immediately in the workplace or to market a small business. All eight classes must be attended in order to achieve a certificate. In order to get the most of each class students should open an account in each platform prior to the start of class. Time will not be spent creating accounts in class. 
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Online! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing plan is essential. In this program, you will learn about the different digital media outlets and how those can be applied to your digital marketing plan. The listing below represents the order the classes occur in throughout the semester. Students will receive a certificate upon completion. (15 hours) $219
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Communications Certificate Program
In these rapidly changing and competitive times, every for-profit and non-profit organization should be concerned about how they communicate their image and reputation, products and services, to internal and external stakeholders. The ability to communicate the right message to the right audience at the right time with the right communication tools is a valuable
skill. This new certificate in communications program is a fast-paced way for students to increase their professional skill set with greater understanding of persuasive communications to meet your organizations internal and external
communication needs across a variety of platforms. Participants must complete all 6 classes for a certificate of completion.
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NEW! Crisis Communication Certificate Program

No organization, large or small, is immune to a crisis. During the last five years, reputation crises have escalated dramatically. Every employer and communications department should be concerned about their image and reputation. Crisis communications and planning is an important skill set often times lacking in many management teams. Crisis response and communications planning has become an increasing important fact behind the success of any organization, no matter its size, product or service, whether it be a hotel, social service agency, health care provider, bio-tech Company, house of worship or municipal agency. Participants may enroll in any or all modules listed below. Participants must complete all 6 modules for a certificate of completion.
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NON Profit Certificate
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Accounting/Bookkeeping Fundamentals

Learn essential terms and concepts for starting an accounting system, understand debits and credits, classify items as assets, liabilities, equity, revenue/sales and expenditures. Use practice scenarios and complete basic procedures such as journalizing entries and posting transactions to a general ledger. Explore the bookkeeping and accounting cycle, cash systems, create and understand financial reports. Learn to create a Trial Balance and Post-Closing Trial Balance, understand an Income Statement and Balance Sheet as well as adjusting entries and bank statement reconciliation. Topics Include: understanding accounts; debits and credits; analyzing transactions; journaling; general ledger; closing/adjusting entries; post-closing trial balance; financial reporting. This professional development class does not have a pre-req. (30 hours) $565
9/9 - 11/4   Wednesday    5:45p - 9p    Bedford campus Room TBA
Course Number CAR 797-30    Professor:  Therrien
Class is scheduled for on campus but may move to a Zoom/Remote format with the instructor

Intro to QuickBooks Online – EDG 928
In this course in partnership with Ed2go, you will learn to manage the financial aspects of your small business quickly and efficiently using QuickBooks Online. Gain hands-on experience as you learn all the ways this well-designed accounting program makes it a snap to manage your business’ finances—from recording income and expenses, to entering checks and bank transfer entries, to setting up a chart of accounts. Learn to reconcile your checking account and manage credit card and loan payments; create and print invoices, receipts, and statements; track your payables, inventory, and receivables; create estimates; generate reports; and much more. Whether you are new to QuickBooks or have already used other versions of this software program, this course will empower you to take control of the financial accounting for your business, all with the ease and convenience of an online platform. When your course starts, you will be directed to access and utilize the free QuickBooks Online practice site to complete lessons and assignments. You do not need to purchase a subscription or additional software. Please note that this course is suitable only for the QuickBooks Online version. The desktop versions of QuickBooks are not compatible with this course and should not be used. Classes begin monthly. $150. 24 hours
Registration and payment is through Ed2go:


SHRM HR Essentials
This fifteen (15) hour introductory course offers a solid, comprehensive overview of human resource roles and responsibilities. We will provide participants with critical knowledge to help reduce potentially costly lawsuits and improve the ability to handle challenging HR issues. This course is ideal for those who are just starting out in the HR profession, small business owners, or those who are looking for an effective way to improve their employee management skills. Tuition includes all SHRM® study materials which will be distributed the first class. (15 hours) 

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Last Modified: 8/10/20