Small Business Training & Development

Effective January 2022:  All students (including non-credit students enrolled in any on-campus courses or off-site clinical) will be required to provide Middlesex Community College proof of COVID-19 vaccination prior to coming on-campus.  More info will follow on the documentation process for non-credit students.  


ONLINE! Customer Service Certificate Program

This program is for customer service professionals to gain knowledge in  the  skills  and  techniques  required to provide exceptional customer service and support in multiple front facing environments. It ensures they understand how to assess customer needs while exceeding their expectations. Participants will  go through 6 modules including the following topics: Building Confidence in Communication, Customer Service Excellence, manage Challenging Situations with Customers, Time Management & Productivity, Managing Conflict and Your Team Members as Customers.  (20 hours) $449
For detailed info: https://www.middlesex.mass.edu/careertraining/hospitality.aspx

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ONLINE! Social Media Certificate Program
MCC's Social Media Certificate program is designed to provide participants with a foundation and skill set in the new, evolving world of social media. The skills can be applied immediately in the workplace or to market a small business. All eight classes must be attended in order to achieve a certificate. In order to get the most of each class students should open an account in each platform prior to the start of class. Time will not be spent creating accounts in class. 
For detailed info: https://www.middlesex.mass.edu/careertraining/socialmedia.aspx

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Online! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing plan is essential. In this program, you will learn about the different digital media outlets and how those can be applied to your digital marketing plan. The listing below represents the order the classes occur in throughout the semester. Students will receive a certificate upon completion. (15 hours) $219
For Detailed info: https://www.middlesex.mass.edu/careertraining/marketing.aspx


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Leadership Communication Certificate
Communication when you are in a leadership position is critical for the success of any business.  Topics for this course include How to Think, Work, and Communicate as a Leader, How to be an authentic leader, How to Build Networks, How to make an impact on the organizations culture, Developing a Communication Plan.  A certificate of completion is given at the end of the program. (12 hours) $199

For Detailed Info: https://www.middlesex.mass.edu/careertraining/commcert.aspx

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NON Profit Certificate
For Detailed info: https://www.middlesex.mass.edu/careertraining/nonprofit.aspx




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ONLINE Accounting and Bookkeeping Fundamentals
Learn essential terms and concepts for starting an accounting system, understand debits and credits, classify items as assets, liabilities, equity, revenue/sales and expenditures. Use practice scenarios and complete basic procedures such as journalizing entries and posting transactions to a general ledger. Explore the bookkeeping and accounting cycle, cash systems, create and understand financial reports. Learn to create a Trial Balance and Post-Closing Trial Balance, understand an Income Statement and Balance Sheet as well as adjusting entries and bank statement reconciliation. (30 hours) $565

More info:  https://www.middlesex.mass.edu/careertraining/acctbkkp.aspx

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Intro to QuickBooks – EDG2go Online Course – Course Number EDG928
This course through Ed2go will teach you how to manage your business finances with QuickBooks Online. This powerful accounting software has helped millions of small business owners oversee their finances. And with the cloud-based program outpacing the desktop version, there's no better time to refresh your QuickBooks knowledge. You will learn to use key features of QuickBooks Online and gain hands-on experience creating invoices, receipts, and statements; track payables, inventory, and receivables; generating reports; and more. Whether you're new to QuickBooks or need a quick refresher, this course will empower you to take control of your business's financial accounting, all with the ease and convenience of an online platform.  Class begin monthly.  Online software included.   Enroll through Ed2go.  (24 hours)  $150    https://www.ed2go.com/mcc/online-courses/quickbooks-online/

 

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SHRM HR Essentials
This fifteen (15) hour introductory course offers a solid, comprehensive overview of human resource roles and responsibilities. We will provide participants with critical knowledge to help reduce potentially costly lawsuits and improve the ability to handle challenging HR issues. This course is ideal for those who are just starting out in the HR profession, small business owners, or those who are looking for an effective way to improve their employee management skills. Tuition includes all SHRM® study materials which will be distributed the first class. (15 hours) $625

More Info: https://www.middlesex.mass.edu/careertraining/shrme.aspx

 

 

Last Modified: 4/11/22