Career Training



NEW! Customer Service Certificate Program In today's competitive environment, profit and non-profit organizations will face operational and financial challenges with employees who are not trained and motivated to provide exceptional customer service. Participants may enroll in any or all modules listed below. Participants must complete all 4 classes for a certificate of completion

The Importance of Exceptional Customer Service Customer Services is vital to a business because it is often the only contact a customer has with a business. Students will be provided realistic examples on how to deliver exceptional customer service, which can differentiate your business from competitors and provide you with better financial success. (2 hours) $49

 6/12                  6:00pm - 8:00pm               Tuesday        Bedford                ROMANO
CAR 873 30            13865                           HH 114

The Five Pillars of Effective Customer Engagement Each pillar of effective customer engagement represents a customer-training milestone and when practiced in the work environment, will better enable students to create an interaction with the customer that will increase trust, appreciation and satisfaction. (2 hours) $49

6/14                   6:00pm - 8:00pm               Thursday         Bedford              ROMANO
CAR 874 30            13866 
                                HH 114

The Importance of Verbal and Non-Verbal Communication Students will be taught the importance of customer service messaging delivered verbally and through non-verbal communications. Students will be paired with other students for this interactive exercise and training session. (2 hours) $49

6/19                  6:30pm - 8:00pm               Tuesday         Bedford                ROMANO
CAR 875 30            13867                            HH 114

Turning the Difficult Customer into a Cheerleader Students will be trained in defusing a dissatisfied, angry or hostile customer through the art of the apology and other customer engagement tactics. (2 hours) $49

6/21                   6:00pm - 8:00pm              Thursday           Bedford             ROMANO
CAR 876 30         13868                                HH 114


NEW! Executive Presence for Career Success - 1 Day Seminar
Whether it’s a job interview, a request for a raise, a pitch to a potential customer, or a networking opportunity, executive presence is key to successful outcome. This program will provide tips and peer coaching on your executive presence as you introduce yourself in multiple business context. Be prepared to develop and get lots of practice giving your message with confidence, and to receive invaluable feedback (7 hours) $99

07/18              9:00am - 4:00pm             Wednesday      Lowell        Maloney
CAR 895 80          13909                          LC 207


NEW! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing plan is essential.  In this program, you will learn about the different digital media outlets and how those can be applied to your digital marketing plan. The listing below represents the order the classes occur in throughout the semester. Students will receive a certificate upon completion. (15 hours) $199
7/9 - 8/13           5:30pm - 8:00pm           Monday                 Bedford           Noel
TEC 661 30               13877                        AR 102

Fundamentals & Trends in Digital Media Marketing
Learn the basics of digital media marketing, what platforms are included in digital media marketing, and how this is important in today’s market. (2.5 hours)

Optimizing Marketing Emails
Get email marketing tips to turn your generic e-blasts into optimized, personalized emails that your customers will actually read! Hear best practices on email lists and what you can and cannot say in a marketing email. Learn how to increase your open and click-through rates and more! (2.5 hours)

Search Engine/Website Optimization
Learn the process of improving the volume and quality of consumer traffic to your website. Get tips and strategies that will make your website search-engine friendly. (2.5 hours)

Tracking Your Digital Media Marketing
Now you know how to get customers to your website, but how do you track that data. Learn the best ways to track this important data and what you can learn from the results. (2.5 hours)

Mobile & Online Advertising
Learn about the different online advertising channels and how to select those that will be consistent with their mobile marketing campaigns. Gain knowledge on trends and guidelines around online and mobile advertising. (2.5 hours)

Creating Your Digital Marketing Campaign
Bring all the knowledge you have gained through the program together to create your business digital marketing campaign. Students should come to class with a digital marketing plan prepared and ready for instructor feedback. (2.5 hours)


UPDATED HYBRID! Personal Trainer National Certification

The W.I.T.S. Certified Personal Trainer is NCCA Accredited.

Our personal trainer course is a great way to prepare and become successful in the field you love. This challenging course is for candidates wanting LIVE instruction with in-depth, hands-on practical labs to master the career skills & knowledge. The course consists of 15 hours of lecture on key topics like biomechanics, exercise physiology, fitness testing, equipment usage and health assessments to game plan a solid program for your client. The best part is the 15 hours of hands-on practical training labs with role playing drills on assessing clients, programming, performing proper exercises, presentation skills and more. The Hybrid version is where the lectures are online and the labs are still offered LIVE so you can master the skills.

Included in this course is a complete 200 page color student workbook, access to online student study tools and FREE test vouchers to take the Certified Personal Trainer exams. You can work right after passing the exams with proof of CPR/AED to obtain your Level 1 Certified Personal Trainer. As a special bonus, you can take advantage of our 30 hour employer internship to get our advanced Level 2 Certified Personal Trainer credential at no additional cost!! $749
Textbook: 7th edition of the Fitness Professional’s Handbook with web resources (ISBN-13: 9781492523376) available in e book too. 

To register: http://bit.ly/2EV3Kjx

05/12 - 06/23                 9:00am - 12:00pm               Saturday                Bedford
CAR 836 30                    13864                           Fitness Center



OSHA Gen. Ind. 10HR Training
This training program provides information for safe practices governed by OSHA standards for General Industry Workers. “Worker rights, employer responsibilities and how to file a complaint”, as well as identification, prevention and remediation of workspace dangers will be discussed. Instruction time is 10 hours minimum with additional time for testing and discussions. Students passing the test on the last day of class will receive OSHA certificates. OSHA cards are mailed within 90 days. *An $8 fee for OSHA cards will be collected during the first class. Students MUST attend all class sessions to receive their certificate and OSHA card.  (12 hours) $179


SUMMER SESSION:
06/25 - 06/27             9:00am - 1:00pm               M/T/W               Bedford               ROY
CAR 840 30                   13870                              HH 112

07/30 - 08/02             9:00am - 12:00pm             M/T/W/R             Lowell           O’HARE
CAR 840 80                   13869                               LC 209


Online Classes the Ed2go/Cengage Learning

Administrative Assistant Professional. GES 245
This self-paced training program will teach you about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics. This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices. Learn record keeping and financial management essentials to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning, and travel planning basics.

This online training program in partnership with Ed2go is self-paced with an online instructor. This program will take approx. 120 hours to complete and must be completed within 6 months of enrollment. To enroll or questions call (877) 221-5151. Course is not eligible for tuition waivers. $695

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Microsoft Web Developer. GES 314
Gain the Web development skills that can put you ahead of your competition! In this program, you will learn how to develop Web pages using .NET Framework 4.0. Upon completion you’ll be equipped with the knowledge you will need to take the Microsoft 70-515 exam and become a fully proficient Microsoft Web Developer. Skills you will master in this program include installing and using Visual Studio 2010, using web developer express, and debugging code. You’ll also explore HTML concepts, elements and tags, attributes, hyperlinks and anchors, image management, XML, CSS, .NET programming, ASP.NET, JQuery, AJAX, ASP .NET Web Applications, and .NET Framework 4.0. You will also have the opportunity to practice online lab systems. (240 hours). $1995. For questions or to register, call 877-221-5151. Not eligible for waivers.

Administrative Assistant Professional. Course # GES 245
In this 120-hour online, self-paced training program you will learn about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics. The material is presented in a step-by-step manner and you will learn by completing readings and hands-on exercises, in addition to watching video presentations. The program also includes quizzes and exams, so you can assess your skills at regular intervals. This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices. Learn record keeping and financial management essentials to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning basics, so you can organize office meetings and special events. Learn travel basics such as how to create itineraries for other employees and how to book travel. Also, gain career advancement training and job searching skills. This online training program in partnership with Ed2go is self-paced with an online instructor. This program will take approx. 120 hours to complete and must be completed within 6 months of enrollment. To enroll or questions call (877) 221-5151. Course is not eligible for tuition waivers. $695

Six Sigma: Total Quality Applications. Course # EDG 709
In this ONLINE course you will learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check-sheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis.

In this online course, you will learn how to apply the DMAIC model each step of the way. You’ll learn how to define, plan, implement, and close a Six Sigma project. You’ll also know how to use process capability and how to apply lean thinking. And you’ll understand the basics of advanced Six Sigma tools such as sampling, design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions. Pre-Req: Course # EDG 708 Total Quality Fundamentals. Classes begin monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Classes begin monthly. Not eligible for tuition waivers. For questions, e-mail career_training@middlesex.mass.edu

Introduction to Google Analytics. EDG 757
In this ONLINE course, you’ll learn to use Google Analytics to make the most of your online web traffic. See how you can track not just the traffic to all of your online content, but also determine which content is the most appealing, where your visitors came from, what devices they used, how long they stayed, which links they clicked, and where they went when they left.

The ONLINE course guides you step by step, report by report, through the major parts of the Google Analytics interface. From setting up your Google Analytics account and getting the all-important code you’ll need to add to your website’s pages to begin tracking your visitors, you’ll learn everything you need to know to get everything you can from the data that Google Analytics provides. You’ll even find out about Google AdWords and other tools to enhance your traffic as well as your Google Analytics reporting. ONLINE COURSE. Classes begin monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Classes begin monthly. Not eligible for tuition waivers. For questions, e-mail career_training@middlesex.mass.edu

Total Quality Fundamentals. Course # EDG 708
In this ONLINE course Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this ONLINE course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees’ abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact. ONLINE COURSE. Classes begin monthly. (24 hours.) $130.
To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Classes begin monthly. Not eligible for tuition waivers. For questions, e-mail
career_training@middlesex.mass.edu

Veterinary Assistant - ONLINE
This ONLINE course and training program prepares students for an exciting new career as an administrative veterinary assistant. Students in the program learn about the care of animals as well as how to recognize signs of illness and disease. This online program also covers interpersonal communication, interaction with clients and their animals, as well as how to assist the veterinarian during examinations. Administrative duties, such as fee collection, banking, and accounts payable are emphasized, and the program contains basic information about pet insurance. Textbooks are included. 170 hours. ONLINE. $1,995. To enroll for MCC, call (877) 221 - 5151. Not eligible for waivers.

Grammar Refresher. Course # EDG 622
This ONLINE course will help you gain confidence in your ability to produce clean, grammatically correct work. You'll explore the basics of English grammar—like sentence structure and punctuation—as well as more sophisticated concepts—like logic and clarity. A patient instructor, memorable lessons, vivid examples, and interactive exercises will give you ample opportunity to put what you learn into practice. Reacquaint yourself with old, forgotten rules, meet some new ones. 24 hours. $130. ONLINE. Classes begin monthly. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Students will not have access to the online sessions until payment is made. All classes begin monthly. Not eligible for tuition waivers. For questions, e-mail career_training@middlesex.mass.edu

Last Modified: 5/4/18