Career Training



 

Customer Service Excellence This 3 hour seminar will focus on what customer service is and ways your business can improve and excel at customer service. (3 Hours) $59 Topics will include:                                    

  • What is Customer Service/assess the impact of quality service on your customer
  • Differentiate between internal customer service and external customer service and explain the importance of both                                       
  • Types of Communications and how to use them effectively
  • Phone, email, face-to-face, etc
  • Ways to handle a dissatisfied customer/situation and achieve successful outcome
  • Learn quality improvement measures and how they are used to improve customer service

Spring:  05/10                6:00pm - 9:00pm         Wednesday            Bedford           POZNIAK
CAR 856 30            18750                      HH-212



OSHA Gen. Ind. 10HR Training
This training program provides information for safe practices governed by OSHA standards for General Industry Workers. “Worker rights, employer responsibilities and how to file a complaint”, as well as identification, prevention and remediation of workspace dangers will be discussed. Instruction time is 10 hours minimum with additional time for testing and discussions. Students passing the test on the last day of class will receive OSHA certificates. OSHA cards are mailed within 90 days. *An $8 fee for OSHA cards will be collected during the first class. (12 hours) $179
Fall Dates TBA 


ServSafe ® Food Service Personnel
This program is intended for food service handlers, managers, and personnel both front of the house and back of the house. The course begins with an understanding of the scientific principles as they apply to the biological world, as well as other sources of contamination. We then examine how these principles effect personal hygiene and the food production environment. Finally, we discuss the structure of food safety systems, especially the HACCP program and how to maintain a constant safe food environment. We finish by taking the certification examination for food safety management. ServSafe is a registered trademark of the National Restaurant Association Educational Foundation, and used under license by National Restaurant Association Solutions, LLC. Please provide a valid email address and phone number upon registration (9 Hours) $199

Summer:  6/5 - 6/19                6:00p - 9:00p                     Mondays               Bedford              GIORDANO 
CAR 857-30                                                        AR-102
Registration deadline: May 22

Summer:   8/7 - 8/21               9:00a - 12:00p                  Mondays                 Bedford             GIORDANO
CAR 857-80  
Registration deadline:  July 24


                     

 

APICS CLTD Certification Exam Prep
Advance your career in Logistics.  The APICS certification in Logistics, Transportation and Distribution (CLTD) provides students with the information you need to meet today’s supply chain logistics challenges.  Created by APICS and a team of subject matter experts, the CLTD designation covers a comprehensive body of knowledge that sets the global standard for best practices in logistics, transportation and distribution.  This APICS CLTD exam prep course is a comprehensive exam prep tool.    Divided into 8 modules, this learning system is integrated with best practices in the day-to-day functions of logistics professionals to drive improvement.  Tuition cost includes print, online exam prep materials, and a download of the APICS CLTD Exam Content Manual.  APICS exam fee is a separate fee.  Materials distributed the first night of class. Course is taught by an APICS CLTD certified instructor.   Please contact APICS directly for exam eligibility requirements at http://www.apics.org/careers-education-professional-development/certification/cltd.  Enrollment is through APICS at Course Registration Link:  http://bostonapics.org/meetinginfo.php?id=108&ts=1491481888
Course questions:  Contact APICS Boston Chapter at  http://bostonapics.org/contact.php
(35 hours) Tuition:   $2025 for non-members/ $1695 for APICS Plus Members
Dates: Fall 2017: Tuesday nights:  9/12 - 11/14       6:00pm - 9:30pm              Bedford   Room TBA                  

CAR 861 30                                           

 

Administrative Assistant Professional.  GES 245
This self-paced training program will teach you about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics. This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices.  Learn record keeping and financial management essentials to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning, and travel planning basics.

This online training program in partnership with Ed2go is self-paced with an online instructor.  This program will take approx. 120 hours to complete and must be completed within 6 months of enrollment.  To enroll or questions call (877) 221-5151.  Course is not eligible for tuition waivers.   $695

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Microsoft Web Developer. GES 314
Gain the Web development skills that can put you ahead of your competition! In this program, you will learn how to develop Web pages using .NET Framework 4.0.  Upon completion you’ll be equipped with the knowledge you will need to take the Microsoft 70-515 exam and become a fully proficient Microsoft Web Developer. Skills you will master in this program include installing and using Visual Studio 2010, using web developer express, and debugging code. You’ll also explore HTML concepts, elements and tags, attributes, hyperlinks and anchors, image management, XML, CSS, .NET programming, ASP.NET, JQuery, AJAX, ASP .NET Web Applications, and .NET Framework 4.0. You will also have the opportunity to practice online lab systems.  (240 hours).  $1995.  For questions or to register, call 877-221-5151. Not eligible for waivers.
 


Administrative Assistant Professional.  Course # GES 245
In this 120-hour online, self-paced training program you will learn about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics. The material is presented in a step-by-step manner and you will learn by completing readings and hands-on exercises, in addition to watching video presentations. The program also includes quizzes and exams, so you can assess your skills at regular intervals. This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices.  Learn record keeping and financial management essentials to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning basics, so you can organize office meetings and special events. Learn travel basics such as how to create itineraries for other employees and how to book travel. Also, gain career advancement training and job searching skills. This online training program in partnership with Ed2go is self-paced with an online instructor.  This program will take approx. 120 hours to complete and must be completed within 6 months of enrollment.  To enroll or questions call (877) 221-5151.  Course is not eligible for tuition waivers.   $695

Six Sigma: Total Quality Applications. Course # EDG 709 
In this ONLINE course you will learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check-sheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis. 

In this online course, you will learn how to apply the DMAIC model each step of the way. You’ll learn how to define, plan, implement, and close a Six Sigma project. You’ll also know how to use process capability and how to apply lean thinking. And you’ll understand the basics of advanced Six Sigma tools such as sampling, design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.  Pre-Req:  Course # EDG 708 Total Quality Fundamentals.  Classes begin monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Classes begin monthly.  Not eligible for tuition waivers. For questions, e-mail career_training@middlesex.mass.edu 

Introduction to Google Analytics. EDG 757
In this ONLINE course, you’ll learn to use Google Analytics to make the most of your online web traffic. See how you can track not just the traffic to all of your online content, but also determine which content is the most appealing, where your visitors came from, what devices they used, how long they stayed, which links they clicked, and where they went when they left. 

The ONLINE course guides you step by step, report by report, through the major parts of the Google Analytics interface. From setting up your Google Analytics account and getting the all-important code you’ll need to add to your website’s pages to begin tracking your visitors, you’ll learn everything you need to know to get everything you can from the data that Google Analytics provides. You’ll even find out about Google AdWords and other tools to enhance your traffic as well as your Google Analytics reporting. ONLINE COURSE. Classes begin monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Classes begin monthly.  Not eligible for tuition waivers. For questions, e-mail career_training@middlesex.mass.edu

Total Quality Fundamentals. Course # EDG 708
In this ONLINE course Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this ONLINE course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees’ abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact. ONLINE COURSE.   Classes begin monthly. (24 hours.) $130.
To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Classes begin monthly.  Not eligible for tuition waivers. For questions, e-mail
career_training@middlesex.mass.edu

Veterinary Assistant - ONLINE
This ONLINE course and training program prepares students for an exciting new career as an administrative veterinary assistant. Students in the program learn about the care of animals as well as how to recognize signs of illness and disease. This online program also covers interpersonal communication, interaction with clients and their animals, as well as how to assist the veterinarian during examinations. Administrative duties, such as fee collection, banking, and accounts payable are emphasized, and the program contains basic information about pet insurance. Textbooks are included. 170 hours. ONLINE. $1,995. To enroll for MCC, call (877) 221 - 5151.  Not eligible for waivers.

Grammar Refresher.  Course # EDG 622
This ONLINE course will help you gain confidence in your ability to produce clean, grammatically correct work. You'll explore the basics of English grammar—like sentence structure and punctuation—as well as more sophisticated concepts—like logic and clarity.  A patient instructor, memorable lessons, vivid examples, and interactive exercises will give you ample opportunity to put what you learn into practice. Reacquaint yourself with old, forgotten rules, meet some new ones.  24 hours. $130.  ONLINE. Classes begin monthly.  To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment. Students will not have access to the online sessions until payment is made. All classes begin monthly. Not eligible for tuition waivers. For questions, e-mail career_training@middlesex.mass.edu

       

 
Last Modified: 4/25/17