Career Training
NEW! Customer Service Certificate Program In today's competitive environment, profit and non-profit organizations will face operational and financial challenges with employees who are not trained and motivated to provide exceptional customer service. Participants may enroll in any or all modules listed below. Participants must complete all 4 classes for a certificate of completion
The Importance of Exceptional Customer Service Customer Services is vital to a business because it is often the only contact a customer has with a business. Students will be provided realistic examples on how to deliver exceptional customer service, which can differentiate your business from competitors and provide you with better financial success. (2 hours) $49
6/12 6:00pm - 8:00pm Tuesday Bedford ROMANO
CAR 873 30 13865 HH 114
The Five Pillars of Effective Customer Engagement Each pillar of effective customer engagement represents a customer-training milestone and when practiced in the work environment, will better enable students to create an interaction with the customer that will increase trust, appreciation and satisfaction. (2 hours) $49
6/14 6:00pm - 8:00pm Thursday Bedford ROMANO
CAR 874 30 13866 HH 114
The Importance of Verbal and Non-Verbal Communication Students will be taught the importance of customer service messaging delivered verbally and through non-verbal communications. Students will be paired with other students for this interactive exercise and training session. (2 hours) $49
6/19 6:30pm - 8:00pm Tuesday Bedford ROMANO
CAR 875 30 13867 HH 114
Turning the Difficult Customer into a Cheerleader Students will be trained in defusing a dissatisfied, angry or hostile customer through the art of the apology and other customer engagement tactics. (2 hours) $49
6/21 6:00pm - 8:00pm Thursday Bedford ROMANO
CAR 876 30 13868 HH 114
NEW! Executive Presence for Career Success - 1 Day Seminar
Whether it’s a job interview, a request for a raise, a pitch to a potential customer,
or a networking opportunity, executive presence is key to successful outcome. This
program will provide tips and peer coaching on your executive presence as you introduce
yourself in multiple business context. Be prepared to develop and get lots of practice
giving your message with confidence, and to receive invaluable feedback (7 hours)
$99
07/18 9:00am - 4:00pm Wednesday Lowell Maloney
CAR 895 80 13909 LC 207
NEW! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing
plan is essential. In this program, you will learn about the different digital media
outlets and how those can be applied to your digital marketing plan. The listing below
represents the order the classes occur in throughout the semester. Students will receive
a certificate upon completion. (15 hours) $199
7/9 - 8/13 5:30pm - 8:00pm Monday Bedford
Noel
TEC 661 30 13877 AR 102
Fundamentals & Trends in Digital Media Marketing
Learn the basics of digital media marketing, what platforms are included in digital
media marketing, and how this is important in today’s market. (2.5 hours)
Optimizing Marketing Emails
Get email marketing tips to turn your generic e-blasts into optimized, personalized
emails that your customers will actually read! Hear best practices on email lists
and what you can and cannot say in a marketing email. Learn how to increase your open
and click-through rates and more! (2.5 hours)
Search Engine/Website Optimization
Learn the process of improving the volume and quality of consumer traffic to your
website. Get tips and strategies that will make your website search-engine friendly.
(2.5 hours)
Tracking Your Digital Media Marketing
Now you know how to get customers to your website, but how do you track that data.
Learn the best ways to track this important data and what you can learn from the results.
(2.5 hours)
Mobile & Online Advertising
Learn about the different online advertising channels and how to select those that
will be consistent with their mobile marketing campaigns. Gain knowledge on trends
and guidelines around online and mobile advertising. (2.5 hours)
Creating Your Digital Marketing Campaign
Bring all the knowledge you have gained through the program together to create your
business digital marketing campaign. Students should come to class with a digital
marketing plan prepared and ready for instructor feedback. (2.5 hours)
UPDATED HYBRID! Personal Trainer National Certification
The W.I.T.S. Certified Personal Trainer is NCCA Accredited.
Our personal trainer course is a great way to prepare and become successful in the field you love. This challenging course is for candidates wanting LIVE instruction with in-depth, hands-on practical labs to master the career skills & knowledge. The course consists of 15 hours of lecture on key topics like biomechanics, exercise physiology, fitness testing, equipment usage and health assessments to game plan a solid program for your client. The best part is the 15 hours of hands-on practical training labs with role playing drills on assessing clients, programming, performing proper exercises, presentation skills and more. The Hybrid version is where the lectures are online and the labs are still offered LIVE so you can master the skills.
Included in this course is a complete 200 page color student workbook, access to online
student study tools and FREE test vouchers to take the Certified Personal Trainer
exams. You can work right after passing the exams with proof of CPR/AED to obtain
your Level 1 Certified Personal Trainer. As a special bonus, you can take advantage
of our 30 hour employer internship to get our advanced Level 2 Certified Personal
Trainer credential at no additional cost!! $749
Textbook: 7th edition of the Fitness Professional’s Handbook with web resources (ISBN-13:
9781492523376) available in e book too.
To register: http://bit.ly/2EV3Kjx
05/12 - 06/23 9:00am - 12:00pm Saturday
Bedford
CAR 836 30 13864 Fitness Center
OSHA Gen. Ind. 10HR Training
This training program provides information for safe practices governed by OSHA standards
for General Industry Workers. “Worker rights, employer responsibilities and how to
file a complaint”, as well as identification, prevention and remediation of workspace
dangers will be discussed. Instruction time is 10 hours minimum with additional time
for testing and discussions. Students passing the test on the last day of class will
receive OSHA certificates. OSHA cards are mailed within 90 days. *An $8 fee for OSHA
cards will be collected during the first class. Students MUST attend all class sessions to receive their certificate and OSHA card. (12 hours)
$179
SUMMER SESSION:
06/25 - 06/27 9:00am - 1:00pm M/T/W Bedford ROY
CAR 840 30 13870 HH 112
07/30 - 08/02 9:00am - 12:00pm M/T/W/R Lowell O’HARE
CAR 840 80 13869 LC 209
Online Classes the Ed2go/Cengage Learning
Administrative Assistant Professional. GES 245
This self-paced training program will teach you about the modern professional workplace
and how to maintain a professional image. You will learn the importance of time management,
and workplace behaviors and ethics. This program will help you develop verbal and
written communication skills to effectively communicate with your coworkers and superiors.
You will also explore technology basics like working with computers and other office
tools and devices. Learn record keeping and financial management essentials to comfortably
take on responsibilities like budgeting or handling invoices. Gain knowledge of event
planning, and travel planning basics.
This online training program in partnership with Ed2go is self-paced with an online instructor. This program will take approx. 120 hours to complete and must be completed within 6 months of enrollment. To enroll or questions call (877) 221-5151. Course is not eligible for tuition waivers. $695
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Microsoft Web Developer. GES 314
Gain the Web development skills that can put you ahead of your competition! In this
program, you will learn how to develop Web pages using .NET Framework 4.0. Upon completion
you’ll be equipped with the knowledge you will need to take the Microsoft 70-515 exam
and become a fully proficient Microsoft Web Developer. Skills you will master in this
program include installing and using Visual Studio 2010, using web developer express,
and debugging code. You’ll also explore HTML concepts, elements and tags, attributes,
hyperlinks and anchors, image management, XML, CSS, .NET programming, ASP.NET, JQuery,
AJAX, ASP .NET Web Applications, and .NET Framework 4.0. You will also have the opportunity
to practice online lab systems. (240 hours). $1995. For questions or to register,
call 877-221-5151. Not eligible for waivers.
Administrative Assistant Professional. Course # GES 245
In this 120-hour online, self-paced training program you will learn about the modern
professional workplace and how to maintain a professional image. You will learn the
importance of time management, and workplace behaviors and ethics. The material is
presented in a step-by-step manner and you will learn by completing readings and hands-on
exercises, in addition to watching video presentations. The program also includes
quizzes and exams, so you can assess your skills at regular intervals. This program
will help you develop verbal and written communication skills to effectively communicate
with your coworkers and superiors. You will also explore technology basics like working
with computers and other office tools and devices. Learn record keeping and financial
management essentials to comfortably take on responsibilities like budgeting or handling
invoices. Gain knowledge of event planning basics, so you can organize office meetings
and special events. Learn travel basics such as how to create itineraries for other
employees and how to book travel. Also, gain career advancement training and job searching
skills. This online training program in partnership with Ed2go is self-paced with
an online instructor. This program will take approx. 120 hours to complete and must
be completed within 6 months of enrollment. To enroll or questions call (877) 221-5151.
Course is not eligible for tuition waivers. $695
Six Sigma: Total Quality Applications. Course # EDG 709
In this ONLINE course you will learn how to effectively apply the elements and methods
of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define,
measure, analyze, improve, and control) model. Determine the relationship of basic
statistics to Six Sigma and learn about the Six Sigma business case including strategic
planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking,
and financial investment methods. Discover how to use brainstorming, Pareto charts,
and critical to quality help define processes, problems, and opportunities. Master
the use of other key tools such as cause and effect diagrams, check-sheets, scatter
diagrams, failure mode and effects analysis (FMEA), and force field analysis.
In this online course, you will learn how to apply the DMAIC model each step of the
way. You’ll learn how to define, plan, implement, and close a Six Sigma project. You’ll
also know how to use process capability and how to apply lean thinking. And you’ll
understand the basics of advanced Six Sigma tools such as sampling, design of experiments
(DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability
distributions. Pre-Req: Course # EDG 708 Total Quality Fundamentals. Classes begin
monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc to complete the online
registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434
to complete payment. Classes begin monthly. Not eligible for tuition waivers. For
questions, e-mail career_training@middlesex.mass.edu
Introduction to Google Analytics. EDG 757
In this ONLINE course, you’ll learn to use Google Analytics to make the most of your
online web traffic. See how you can track not just the traffic to all of your online
content, but also determine which content is the most appealing, where your visitors
came from, what devices they used, how long they stayed, which links they clicked,
and where they went when they left.
The ONLINE course guides you step by step, report by report, through the major parts
of the Google Analytics interface. From setting up your Google Analytics account and
getting the all-important code you’ll need to add to your website’s pages to begin
tracking your visitors, you’ll learn everything you need to know to get everything
you can from the data that Google Analytics provides. You’ll even find out about Google
AdWords and other tools to enhance your traffic as well as your Google Analytics reporting.
ONLINE COURSE. Classes begin monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc
to complete the online registration for your selected course. Step 2: Call MCC enrollment
at 1800-818-3434 to complete payment. Classes begin monthly. Not eligible for tuition
waivers. For questions, e-mail career_training@middlesex.mass.edu
Total Quality Fundamentals. Course # EDG 708
In this ONLINE course Learn how to effectively apply the fundamentals of total quality.
Understand what quality is and learn about the history of the quality movement. Discover
the role of customers in quality and determine the major elements of a quality system.
Master key concepts such as the cost of non-quality, variation, and total employee
involvement (TEI). Increase your value to your company by learning about various motivational
models, leadership, and teamwork. Determine how to effectively apply quality standards
by creating and implementing internal and external auditing activities. Learn the
ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this ONLINE course, you will learn how successful organizations apply quality to
their everyday activities. You will find out how to use teamwork to make the most
of employees’ abilities and potential. I will help you manage the process of change,
reduce customer complaints, and increase customer service. You will learn of a number
of quality fallacies and how to lessen their impact. ONLINE COURSE. Classes begin
monthly. (24 hours.) $130.
To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your
selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment.
Classes begin monthly. Not eligible for tuition waivers. For questions, e-mail
career_training@middlesex.mass.edu
Veterinary Assistant - ONLINE
This ONLINE course and training program prepares students for an exciting new career
as an administrative veterinary assistant. Students in the program learn about the
care of animals as well as how to recognize signs of illness and disease. This online
program also covers interpersonal communication, interaction with clients and their
animals, as well as how to assist the veterinarian during examinations. Administrative
duties, such as fee collection, banking, and accounts payable are emphasized, and
the program contains basic information about pet insurance. Textbooks are included.
170 hours. ONLINE. $1,995. To enroll for MCC, call (877) 221 - 5151. Not eligible
for waivers.
Grammar Refresher. Course # EDG 622
This ONLINE course will help you gain confidence in your ability to produce clean,
grammatically correct work. You'll explore the basics of English grammar—like sentence
structure and punctuation—as well as more sophisticated concepts—like logic and clarity.
A patient instructor, memorable lessons, vivid examples, and interactive exercises
will give you ample opportunity to put what you learn into practice. Reacquaint yourself
with old, forgotten rules, meet some new ones. 24 hours. $130. ONLINE. Classes begin
monthly. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration
for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete
payment. Students will not have access to the online sessions until payment is made.
All classes begin monthly. Not eligible for tuition waivers. For questions, e-mail
career_training@middlesex.mass.edu