Career Training
NEW! Digital Media Marketing Certificate Program
In today’s internet driven world, understanding your businesses digital media marketing
plan is essential. In this program, you will learn about the different digital media
outlets and how those can be applied to your digital marketing plan. The listing below
represents the order the classes occur in throughout the semester. Students will receive
a certificate upon completion. (15 hours) $199
09/25 - 11/06 6:00pm – 8:30pm M B NOEL
TEC 661 30 17158 NA-102
Fundamentals & Trends in Digital Media Marketing
Learn the basics of digital media marketing, what platforms are included in digital
media marketing, and how this is important in today’s market. (2.5 hours)
Optimizing Marketing Emails
Get email marketing tips to turn your generic e-blasts into optimized, personalized
emails that your customers will actually read! Hear best practices on email lists
and what you can and cannot say in a marketing email. Learn how to increase your
open and click-through rates and more! (2.5 hours)
Search Engine/Website Optimization
Learn the process of improving the volume and quality of consumer traffic to your
website. Get tips and strategies that will make your website search-engine friendly.
(2.5 hours)
Tracking Your Digital Media Marketing
Now you know how to get customers to your website, but how do you track that data.
Learn the best ways to track this important data and what you can learn from the results.
(2.5 hours)
Mobile & Online Advertising
Learn about the different online advertising channels and how to select those that
will be consistent with their mobile marketing campaigns. Gain knowledge on trends
and guidelines around online and mobile advertising. (2.5 hours)
Creating Your Digital Marketing Campaign
Bring all the knowledge you have gained through the program together to create your
business digital marketing campaign. Students should come to class with a digital
marketing plan prepared and ready for instructor feedback. (2.5 hours)
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NEW! Graphic Design for Non Designer Certificate
Begin learning the fundamental principles of graphic design using Microsoft Word and
Google Docs in this hands-on certificate program. Learn the basics of graphic design
and how to implement these tools. The listing below represents the order the classes
occur in throughout the semester. Students will receive a certificate upon completion.
(18 hours) $229
09/27 - 11/08 6:00pm - 9:00pm W B NOEL
TEC 662 30 17160 HH-211
Designing 101
What does C.R.A.P. stand for and how does it apply to graphic design? You will learn
the four basic principles of graphic design marketing, contrast, repetition, alignment,
and proximity. Looking at these basic principles, you will begin to discuss how this
can be implemented into a business plan. (3 hours)
Designing 101 cont.
A continuation of Designing 101 with more in-depth discussion on design your portfolio.
(3 hours)
Branding Your Business
Think you need a large budget and marketing firm to brand your business? Think again!
This class will break down the branding process into easy-to-execute steps to create
a winning and successful business brand and mission statement. (3 Hours)
Stationary Designing
Building upon your knowledge of C.R.A.P. and your business brand, learn how to create
letters, business cards, PowerPoint presentations, etc. that will be effective and
polished. (3 Hours)
Advertising and Designing for Media
Learn to create fliers, advertisements, posters, etc. that incorporate your business
brand and the basic graphic design concepts that represent your business. (3 hours)
Design Portfolio
Building upon the previous 5 modules, create a design portfolio for your business
marketing needs and get feedback from your instructor. Students should come prepared
with their graphic design portfolio. (3 Hours)
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NEW! Customer Service Certificate Program
In today's competitive environment, profit and non-profit organizations will face
operational and financial challenges with employees who are not trained and motivated
to provide exceptional customer service. Participants may enroll in any or all modules
listed below. Participants must complete all 4 classes for a certificate of completion
The Importance of Exceptional Customer Service
Customer Services is vital to a business because it is often the only contact a customer
has with a business. Students will be provided realistic examples on how to deliver
exceptional customer service, which can differentiate your business from competitors
and provide you with better financial success. (2 hours) $49
10/10 6:30pm - 8:30pm Tuesday Lowell
CAR 873 30 17171
The Five Pillars of Effective Customer Engagement
Each pillar of effective customer engagement represents a customer-training milestone
and when practiced in the work environment, will better enable students to create
an interaction with the customer that will increase trust, appreciation and satisfaction.
(2 hours) $49
10/17 6:30pm - 8:30pm Tuesday Lowell
CAR 874 30 17172
The Importance of Verbal and Non-Verbal Communication
Students will be taught the importance of customer service messaging delivered verbally
and through non-verbal communications. Students will be paired with other students
for this interactive exercise and training session. (2 hours) $49
10/24 6:30pm - 8:30pm Tuesday Lowell
CAR 875 30 17173
Turning the Difficult Customer into a Cheerleader
Students will be trained in defusing a dissatisfied, angry or hostile customer through
the art of the apology and other customer engagement tactics. (2 hours) $49
11/7 6:30pm - 8:30pm Tuesday Lowell
CAR 876 30 17174
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NEW! Upping Your Website Using WordPress
Get hands-on experience with this powerful tool as you bring your vision to life with
your own WordPress.org site and blog. You'll find out how to use WordPress to create
pages and posts, add images and videos, change a site's look and feel, and include
user-friendly features. You'll discover the ease of using WordPress design themes
to express your creativity, and you'll see how much fun it is to be part of the vibrant
WordPress online community. (12 hours) $149
10/25 - 11/15 6:00pm - 9:00pm W L MASTROGIACOMO
TEC 768 80 17203 LC-203
ServSafe ®Food Protection Manager Certification
This program is intended for food service handlers, managers, and personnel both front
of the house and back of the house. The course begins with an understanding of the scientific
principles as they apply to the biological world, as well as other sources of contamination.
We then examine how these principles effect personal hygiene and the food production
environment. Finally, we discuss the structure of food safety systems, especially
the HACCP program and how to maintain a constant safe food environment. We finish
by taking the certification examination for food safety management. Textbook required: Registrants will be notified when textbook becomes available. Once
notified of textbook availability, students will be required to complete an assignment in
preparation for the first class meeting. Please provide valid email upon registration. (8 Hours) $159
10/30 - 11/06 9:00am - 1:00pm Monday Lowell GIORDANO
CAR 857 81 17199 LD-204
Registration Deadline: 10/20
NEW ServSafe® Re-Certification
Do you need to recertify? If it has been almost 5 years since you last took the Food
Protection Manager Certification Examination, then you are due to renew! Students
must provide their old certification number. This class includes time for review and
time to take the exam. Study guide/practice exams provided prior to class; bring
completed practice exams to class. Price includes materials & exam. (4 hours) $99
10/16 - 10/16 9:00am - 1:00pm M L GIORDANO
CAR 871 80 17200 LD-204
11/13 - 11/13 9:00am - 1:00pm M L GIORDANO
CAR 871 81 17201 LD-204
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Personal Trainer National Certification
NEW HYBRID OPTION – Hybrid / Blended Certified Personal Trainer
Get all the information needed to start an exciting fitness career & become a Certified Personal Trainer. We have over 5,000 internship employers waiting to hire our graduates. We do what a written test alone cannot do for you to become a successful Certified Personal Trainer. Our unique employer internship walks many of our graduates into better paying jobs! This challenging course is for candidates wanting CONVENIENT ONLINE information with in-depth instruction and hands-on practical labs on video to understand how it all comes together. Your key bonus option is to experience & master the essential career hands on skills at a local fitness center near you as part of this collegiate program. This is a special feature that only W.I.T.S. offers.
Unique variety of options to guide your success in the W.I.T.S. online hybrid/blended program:
- Mentored online SELF PACED lessons for optimal learning. Included in all packages.
- Online interactive video lectures, practical video labs, discussion boards, quizzes
- Bonus to attend an instructor led LIVE practical skills lab review at Middlesex Community College’s fitness center.
- Exam vouchers included to earn Level 1 Certified Personal Trainer.
- 200 page student workbook, Power Points & other study tools (included).
- Student study guide with sample quiz questions (included).
Onsite Certified Personal Trainer Course with Test Voucher Included!
Get all the information needed to start an exciting fitness career & become a Certified Personal Trainer. Our personal trainer course is a great way to become a successful Certified Personal Trainer with an option to complete an employer internship that can walk you into jobs! This challenging course is for candidates wanting LIVE instruction with in-depth, hands-on practical lab to master the essential career skills & knowledge. The course consists of 15 hours of lecture on key topics like biomechanics, exercise physiology, fitness testing, equipment usage, health assessment & 15 hours of hands-on practical training labs with role playing drills on assessing clients, programming, performing proper exercises, presentation skills and more.
Included in this course is a complete 200 page student workbook, access to online student study tools and test vouchers to take the Certified Personal Trainer exams. You can work right after passing the exams with proof of CPR/AED to obtain your Level 1 Certified Personal Trainer. As a special bonus, you can take advantage of our 30 hour employer internship to get our advanced Level 2 Certified Personal Trainer credential at no additional cost!!
Textbook: Fitness Professional’s Handbook 7th edition with web resources (ISBN-13: 9781492523376)
W.I.T.S. is the only major certifying body in the country providing comprehensive practical training and internship components. For questions please contact W.I.T.S. at 1-888-330-9487. $749
To register: http://www.witseducation.com/fit/store-shop/personal-fitness-trainer-certification-at-middlesex-community-college-ma/
09/19 - 11/21 6:30pm - 8:30pm T/R
CAR 836 30 16652
OSHA Gen. Ind. 10HR Training
This training program provides information for safe practices governed by OSHA standards
for General Industry Workers. “Worker rights, employer responsibilities and how to
file a complaint”, as well as identification, prevention and remediation of workspace
dangers will be discussed. Instruction time is 10 hours minimum with additional time
for testing and discussions. Students passing the test on the last day of class will
receive OSHA certificates. OSHA cards are mailed within 90 days. *An $8 fee for OSHA
cards will be collected during the first class. Students MUST attend all class sessions to receive their certificate and OSHA card. (12 hours)
$179
11/07 - 11/28 6:00pm - 9:00pm T L O'HARE
CAR 840 80 16248 LC-107
APICS CLTD Certification Exam Prep
Advance your career in Logistics. The APICS certification in Logistics, Transportation
and Distribution (CLTD) provides students with the information you need to meet today’s
supply chain logistics challenges. Created by APICS and a team of subject matter
experts, the CLTD designation covers a comprehensive body of knowledge that sets the
global standard for best practices in logistics, transportation and distribution.
This APICS CLTD exam prep course is a comprehensive exam prep tool. Divided into
8 modules, this learning system is integrated with best practices in the day-to-day
functions of logistics professionals to drive improvement. Tuition cost includes
print, online exam prep materials, and a download of the APICS CLTD Exam Content Manual.
APICS exam fee is a separate fee. Materials distributed the first night of class.
Course is taught by an APICS CLTD certified instructor. Please contact APICS directly
for exam eligibility requirements at http://www.apics.org/careers-education-professional-development/certification/cltd.
Enrollment is through APICS at Course Registration Link: http://bostonapics.org/meetinginfo.php?id=108&ts=1491481888
Course questions: Contact APICS Boston Chapter at http://bostonapics.org/contact.php
(35 hours) Tuition: $2025 for non-members/ $1695 for APICS Plus Members
Dates: Fall 2017: Tuesday nights: 9/12 - 11/14 6:00pm - 9:30pm
Bedford Room TBA
CAR 861 30
Administrative Assistant Professional. GES 245
This self-paced training program will teach you about the modern professional workplace
and how to maintain a professional image. You will learn the importance of time management,
and workplace behaviors and ethics. This program will help you develop verbal and
written communication skills to effectively communicate with your coworkers and superiors.
You will also explore technology basics like working with computers and other office
tools and devices. Learn record keeping and financial management essentials to comfortably
take on responsibilities like budgeting or handling invoices. Gain knowledge of event
planning, and travel planning basics.
This online training program in partnership with Ed2go is self-paced with an online instructor. This program will take approx. 120 hours to complete and must be completed within 6 months of enrollment. To enroll or questions call (877) 221-5151. Course is not eligible for tuition waivers. $695
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Microsoft Web Developer. GES 314
Gain the Web development skills that can put you ahead of your competition! In this
program, you will learn how to develop Web pages using .NET Framework 4.0. Upon completion
you’ll be equipped with the knowledge you will need to take the Microsoft 70-515 exam
and become a fully proficient Microsoft Web Developer. Skills you will master in this
program include installing and using Visual Studio 2010, using web developer express,
and debugging code. You’ll also explore HTML concepts, elements and tags, attributes,
hyperlinks and anchors, image management, XML, CSS, .NET programming, ASP.NET, JQuery,
AJAX, ASP .NET Web Applications, and .NET Framework 4.0. You will also have the opportunity
to practice online lab systems. (240 hours). $1995. For questions or to register,
call 877-221-5151. Not eligible for waivers.
Administrative Assistant Professional. Course # GES 245
In this 120-hour online, self-paced training program you will learn about the modern
professional workplace and how to maintain a professional image. You will learn the
importance of time management, and workplace behaviors and ethics. The material is
presented in a step-by-step manner and you will learn by completing readings and hands-on
exercises, in addition to watching video presentations. The program also includes
quizzes and exams, so you can assess your skills at regular intervals. This program
will help you develop verbal and written communication skills to effectively communicate
with your coworkers and superiors. You will also explore technology basics like working
with computers and other office tools and devices. Learn record keeping and financial
management essentials to comfortably take on responsibilities like budgeting or handling
invoices. Gain knowledge of event planning basics, so you can organize office meetings
and special events. Learn travel basics such as how to create itineraries for other
employees and how to book travel. Also, gain career advancement training and job searching
skills. This online training program in partnership with Ed2go is self-paced with
an online instructor. This program will take approx. 120 hours to complete and must
be completed within 6 months of enrollment. To enroll or questions call (877) 221-5151.
Course is not eligible for tuition waivers. $695
Six Sigma: Total Quality Applications. Course # EDG 709
In this ONLINE course you will learn how to effectively apply the elements and methods
of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define,
measure, analyze, improve, and control) model. Determine the relationship of basic
statistics to Six Sigma and learn about the Six Sigma business case including strategic
planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking,
and financial investment methods. Discover how to use brainstorming, Pareto charts,
and critical to quality help define processes, problems, and opportunities. Master
the use of other key tools such as cause and effect diagrams, check-sheets, scatter
diagrams, failure mode and effects analysis (FMEA), and force field analysis.
In this online course, you will learn how to apply the DMAIC model each step of the
way. You’ll learn how to define, plan, implement, and close a Six Sigma project. You’ll
also know how to use process capability and how to apply lean thinking. And you’ll
understand the basics of advanced Six Sigma tools such as sampling, design of experiments
(DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability
distributions. Pre-Req: Course # EDG 708 Total Quality Fundamentals. Classes begin
monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc to complete the online
registration for your selected course. Step 2: Call MCC enrollment at 1800-818-3434
to complete payment. Classes begin monthly. Not eligible for tuition waivers. For
questions, e-mail career_training@middlesex.mass.edu
Introduction to Google Analytics. EDG 757
In this ONLINE course, you’ll learn to use Google Analytics to make the most of your
online web traffic. See how you can track not just the traffic to all of your online
content, but also determine which content is the most appealing, where your visitors
came from, what devices they used, how long they stayed, which links they clicked,
and where they went when they left.
The ONLINE course guides you step by step, report by report, through the major parts
of the Google Analytics interface. From setting up your Google Analytics account and
getting the all-important code you’ll need to add to your website’s pages to begin
tracking your visitors, you’ll learn everything you need to know to get everything
you can from the data that Google Analytics provides. You’ll even find out about Google
AdWords and other tools to enhance your traffic as well as your Google Analytics reporting.
ONLINE COURSE. Classes begin monthly. (24 hours.) $130. To enroll: Step 1: www.ed2go.com/mcc
to complete the online registration for your selected course. Step 2: Call MCC enrollment
at 1800-818-3434 to complete payment. Classes begin monthly. Not eligible for tuition
waivers. For questions, e-mail career_training@middlesex.mass.edu
Total Quality Fundamentals. Course # EDG 708
In this ONLINE course Learn how to effectively apply the fundamentals of total quality.
Understand what quality is and learn about the history of the quality movement. Discover
the role of customers in quality and determine the major elements of a quality system.
Master key concepts such as the cost of non-quality, variation, and total employee
involvement (TEI). Increase your value to your company by learning about various motivational
models, leadership, and teamwork. Determine how to effectively apply quality standards
by creating and implementing internal and external auditing activities. Learn the
ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this ONLINE course, you will learn how successful organizations apply quality to
their everyday activities. You will find out how to use teamwork to make the most
of employees’ abilities and potential. I will help you manage the process of change,
reduce customer complaints, and increase customer service. You will learn of a number
of quality fallacies and how to lessen their impact. ONLINE COURSE. Classes begin
monthly. (24 hours.) $130.
To enroll: Step 1: www.ed2go.com/mcc to complete the online registration for your
selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete payment.
Classes begin monthly. Not eligible for tuition waivers. For questions, e-mail
career_training@middlesex.mass.edu
Veterinary Assistant - ONLINE
This ONLINE course and training program prepares students for an exciting new career
as an administrative veterinary assistant. Students in the program learn about the
care of animals as well as how to recognize signs of illness and disease. This online
program also covers interpersonal communication, interaction with clients and their
animals, as well as how to assist the veterinarian during examinations. Administrative
duties, such as fee collection, banking, and accounts payable are emphasized, and
the program contains basic information about pet insurance. Textbooks are included.
170 hours. ONLINE. $1,995. To enroll for MCC, call (877) 221 - 5151. Not eligible
for waivers.
Grammar Refresher. Course # EDG 622
This ONLINE course will help you gain confidence in your ability to produce clean,
grammatically correct work. You'll explore the basics of English grammar—like sentence
structure and punctuation—as well as more sophisticated concepts—like logic and clarity.
A patient instructor, memorable lessons, vivid examples, and interactive exercises
will give you ample opportunity to put what you learn into practice. Reacquaint yourself
with old, forgotten rules, meet some new ones. 24 hours. $130. ONLINE. Classes begin
monthly. To enroll: Step 1: www.ed2go.com/mcc to complete the online registration
for your selected course. Step 2: Call MCC enrollment at 1800-818-3434 to complete
payment. Students will not have access to the online sessions until payment is made.
All classes begin monthly. Not eligible for tuition waivers. For questions, e-mail
career_training@middlesex.mass.edu
