Management and Leadership Certificate for New Managers
Are you new to the role of manager? This program will give new managers the skills needed to shift from an individual contributor to a well-respected manager and achieve team success. With role play and case studies, you will discover how to adjust use your unique skills and management style for this new challenge. The comprehensive agenda covers the essential building blocks to supervisory excellence.
Note: Participants may enroll in any or all modules listed below. Participants must complete all 6 classes to earn a certificate of completion. Wednesday nights March 26 - April 30, 2014 from 6:30 - 9p. Bedford Campus. Room Henderson Hall 112. Tuition=$49 per course.
About the instructor: Jeffery H. Davis, M.Ed., Principal and Senior Trainer at Organization Renewal Associates. For the past 15 years he has equipped hundreds of subject matter experts to deliver more effective trainings. Jeff has designed, developed and delivered dozens of customized train-the-trainer programs in a wide variety of corporate, government and non-profit settings. Jeff has also privately coached many subject matter experts in improving their training preparation and delivery. Additionally he has taught these concepts in a course at the UMASS-Boston College of Education – Instructional Design Master’s Degree program.
Course # CAR 820-30
Demonstrating a High Performance Work-style
Learn how to develop seven core competencies of the High Performance Work Style: Good Self-Awareness, Healthy Self-Esteem, Taking Initiative, Acting Resourcefully, Achievement Oriented, and Humanistic & Helpful. These seven competencies are taught in a dynamic and interactive classroom setting that features cutting edge learning techniques, including: self-assessments, case scenarios, role-play, brief readings, and video content.
Course # CAR 821-30
Leading by Influence
This course focuses on influence as a method for successfully engaging support and assistance from people over whom leaders have no authority. Participants will learn what supervisors and managers can do to secure trust and gain support for their cause. Topics include developing competency, learning about key contacts, thinking strategically, acting cooperatively, managing conflict, overcoming negative objections, maintaining a win-win atmosphere, and providing an operational plan.
Course # CAR 822-30
The Leader as a Team Builder
Learn pragmatic skills to strengthen team performance through the identification of elements of effective and ineffective teams; developing team goals; encouraging member participation; increasing motivation, decision-making, and risk-taking; managing conflict on the team; effective communication.
Course # CAR 823-30
The subject of performance appraisals can be difficult and daunting or dynamic and positive. Providing valuable feedback is key for the supervisor-employee relationship. Attend this workshop and learn the three key steps a manager needs to know to review an employee's performance.
Course # CAR 824-30
The importance of Critical Thinking Skills for any employee in today's competitive workplace cannot be under-stated, especially if one is in a role of leadership or influence. They key discipline and methodology that is becoming a best practice in the area of "Critical Thinking" is The Use of Questions. Rather than being seen as the 'answer' person, a leader in today's effective organizations is known as a 'question person.' They ask the right questions, of the right people, in the right way, to uncover key information that aids in both Problem Identification and Problem-Solving. This approach with the use of questions allows the leader to both model and teach others how to think critically as well.
Course # CAR 825-30
Leading During Times of Change
Understand the dynamics of change and its effect on productivity as well as the basic skills needed to manage change productively. Topics include meeting the challenge of change, leading and following during times of change, communicating for quality, and continuous improvement through effective problem solving.