Telephone Service Request Form

Is there a physical phone at this location? Yes No

If we need to speak to you about this request, is there a phone number we can reach you at?

Comments:

Covering Extension

A covering extension is the phone extension where an unanswered call will transfer to if the caller presses the 0 (zero) button while listening to the voice mail greeting.

Extension

Auto-Attendant Menu Design (minimum of 2)

If the caller presses 1;
Full Name:

Transfer to Extension Voicemail

Extension:

If the caller presses 2;
Full Name:

Transfer to Extension Voicemail

Extension:

If the caller presses 3;
Full Name:

Transfer to Extension Voicemail

Extension:

Request a Coverage Path

A coverage path is the route an unanswered call will take after a specified number of rings. By default, voice mail is the first point of a coverage path after 3 rings.

You may choose to request a custom coverage path. An example of a custom coverage path is:

Point 1:
3333
Point 2:
3331
Point 3:
Voice Mail
Number of rings:
3

If you would prefer a custom coverage path, please indicate the path in the fields provided:

Point 1:

Point 2:

Point 3:

Number of Rings:

I understand that I am responsible for my usage of this phone extension and voice mail account. If I leave MCC, my supervisor or I will contact the MCC Service Desk at 978-656-3301 to have my extension and voice mail cancelled. I also understand that voice mail messages are automatically deleted from the system after seven days.

Middlesex Community College

Telephone/Voice Mail Request Form