Telephone/Voice Mail Request Form
Request for new or replacement phones (requires approval from manager), new extension numbers, reassignment of a phone, new voice mail or phantom voice mail box must be place through the Service Desk and will require two weeks notice.
INSTRUCTIONS: Fill out this form and click the SEND button at the bottom to email a request for telephone services.
Related information: Getting Started with Exchange Unified Messaging Guide
Service Level Agreement: All requests for assistance are considered important and the Technology Center staff will do their best to resolve all reported problems in a timely fashion based upon impact and urgency within the constraint of staffing levels and incident and request volume. Due to the volume of incidents and requests received during the opening two weeks of the Fall and Spring Semester, during finals, and other peak volume times, response times may be longer than average. Response time can also vary depending on the volume of requests at any one time and the number of staff on duty. The technical staff will inform customers if such exceptions are necessary.
The Technology Center reserves the right to prioritize service requests based on the number of people affected and severity of the issue.