Classroom Software Request
Requests for classroom software are to be sent to the service desk three weeks prior to the start of each semester. All requests for classroom software must be approved and submitted by each academic dean. Request for classroom software after the start of the semester will be evaluated and approved by the Chief Technical Officer and the Provost prior to installation. Trial versions of software will not be installed on college computers.
Please forward a hard copy of your software or a download location link to the Service Desk at least 2 weeks prior to the date needed.
Technology Center Service Desk
4th floor, Lowell Campus, City Building
Service Level Agreement: All requests for assistance are considered important and the Technology Center staff will do their best to resolve all reported problems in a timely fashion based upon impact and urgency within the constraint of staffing levels and incident and request volume. Due to the volume of incidents and requests received during the opening two weeks of the Fall and Spring Semester, during finals, and other peak volume times, response times may be longer than average. Response time can also vary depending on the volume of requests at any one time and the number of staff on duty. The technical staff will inform customers if such exceptions are necessary.
The Technology Center reserves the right to prioritize service requests based on the number of people affected and severity of the issue.