SARS-GRID Access Request



SARS-Grid Access requests must be approved and sent to the service desk by area manager or dean.  One week notice is required.

This request is for (check all that apply):

Install SARS-GRID software on this PC (enter MCC Asset Tag A#):
Create a SARS-GRID User Account
Change/Update a SARS-GRID User Account


Employee Full Name

Employee Department

Employee Title

Employee Email Address

Employee Phone

Supervisor Name(Person submitting this request for creating or changing a SARS-GRID account for their staff.)

By checking this box I confirm that I am a supervisor or manager for this employee


Primary SARS-GRID Role


Admin Options

Enter the name(s) of the SARS-GRID locations the employee is a SARS Admin for:


Access to a SARS-GRID location grants Admin access to all counselors and resources associated with that location.

Scheduler Options

Enter the name(s) of the SARS-GRID locations the employee schedules for:


Access to a SARS-GRID location grants schedule access to all counselors and resources associated with that location.

Counselor/Advisor/Tutor Options

Enter the name(s) of the SARS-GRID locations the employee is a counselor/advisor/tutor for:


Counselor/Advisor/Tutors Master Schedule of Work Days and Work Hours


Term

Monday Hours

Tuesday Hours

Wednesday Hours

Thursday Hours

Friday Hours

Saturday Hours


Block out a lunch period for each workday? Yes

Lunch Time is


Service Level Agreement: All requests for assistance are considered important and the Technology Center staff will do their best to resolve all reported problems in a timely fashion based upon impact and urgency within the constraint of staffing levels and incident and request volume. Due to the volume of incidents and requests received during the opening two weeks of the Fall and Spring Semester, during finals, and other peak volume times, response times may be longer than average. Response time can also vary depending on the volume of requests at any one time and the number of staff on duty. The technical staff will inform customers if such exceptions are necessary.

The Technology Center reserves the right to prioritize service requests based on the number of people affected and severity of the issue.

Last Modified: 5/20/14