SARS Anywhere Access Request



SARS Anywhere Access requests must be approved and sent to the service desk by area manager or dean.  One week notice is required.

This request is for (check all that apply):























Admin Options




Access to a SARS Anywhere location grants Admin access to all counselors and resources associated with that location.

Scheduler Options




Access to a SARS Anywhere location grants schedule access to all counselors and resources associated with that location.

Counselor/Advisor/Tutor Options




Counselor/Advisor/Tutors Master Schedule of Work Days and Work Hours

















Yes




Service Level Agreement: All requests for assistance are considered important and the Technology Center staff will do their best to resolve all reported problems in a timely fashion based upon impact and urgency within the constraint of staffing levels and incident and request volume. Due to the volume of incidents and requests received during the opening two weeks of the Fall and Spring Semester, during finals, and other peak volume times, response times may be longer than average. Response time can also vary depending on the volume of requests at any one time and the number of staff on duty. The technical staff will inform customers if such exceptions are necessary.

The Technology Center reserves the right to prioritize service requests based on the number of people affected and severity of the issue.

Last Modified: 7/22/16