Frequently Asked Questions



Where can I find information about online course offerings at Middlesex?

You can find information about MCC online course offerings at the Online Learning website , or by sending an email to: Distance_ed@middlesex.mass.edu

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Do online courses have the same credits as regular courses?

Yes. Online courses carry the same credits as the equivalent face-to-face sections.

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Does it appear on my transcript that I took this course online?

No. Your transcript only indicates that you have taken the course, not the instructional format (e.g. face-to-face, online, self-paced, etc.)

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How do I know if online learning is right for me?

Online learning is not for everyone. There is a survey on this website that will help you to decide if online learning is right for you. (https://www.middlesex.mass.edu/Online/autosurvey.aspx)

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How do I register for an online course?

You register for an online course the same way you register for a traditional course: phone, fax, online, or in person (https://www.middlesex.mass.edu/Registration/). Make sure to use the correct section number for the online section.

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What is my username and password?

Students can locate their user Id and reset their password at: https://www.middlesex.mass.edu/getmymcc

If the self-help tool does not work, please contact the MCC Service Desk 978-656-3301 or servicedesk@middlesex.mass.edu

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Do online courses require me ever to come on campus?

Some online courses will require you to come to campus occasionally for an exam or a lab, although many will not. Look at the syllabus of the course you are taking to see if there are any on-campus requirements.

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How much does it cost to take classes online at Middlesex?

All course tuition, and fees information can be found on the MCC Student Accounts homepage. (https://www.middlesex.mass.edu/studentaccounts)

And you can apply for Financial Aid (https://www.middlesex.mass.edu/financialaid)

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I can't find my class(es) in Blackboard

The faculty member(s) may not currently be using Blackboard, or have not made the class available to students yet.

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What do I do if I experience a problem in my online course?

If you experience a technical issue with your online course there is help available 24/7 at 1-978-656-3301.  Please be prepared to answer questions regarding what operating system and browser you are using on your computer.
There are video tutorials available
There is also a Blackboard Student Manual

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How do I use Blackboard?

Blackboard has provided many handouts and videos for students to learn how to use their product
https://en-us.help.blackboard.com/Learn/9.1_2014_04/Student

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Will my browser work with Blackboard?

Try this Browser Checker.

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Can I access a course from last semester?

Typically, courses are turned off for students at the end of each semester.
If you find a course from a previous semester available to you; your professor has turned it back on for some reason.

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My professor uses publisher content, how do i get help?

We have created a list of publisher support pages and phone numbers.

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Is there a Blackboard Mobile App?

MCC now subscribes to the Blackboard Mobile application which will mean that students, faculty, and staff can get the mobile applications free of charge. 
The Blackboard app that is designed specifically for students is called Blackboard

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Last Modified: 9/18/17