supporting documents to communicate complex and
technical information for end users, customers and
manufacturers.
students with the skills and tools to clearly and accurately
inform users about technical information. In this 120-
hour (two semester) post graduate, non-credit certificate
program, students will learn how to conduct audience and
task analysis, work with subject matter experts,
understand product documents and the product-
development cycle, write clear procedures, review and
revise technical information, manage projects and make
content usable. Also covered are HTML and XML and
tools for authoring information for electronic and print
distribution (Adobe FrameMaker 10, RoboHelp). Through
lecture, online learning, and projects, students will create
a portfolio featuring samples of their work.
Accessing Grants to Train Your Employees!