MCC Law Center Local Consumer Program FAQ



1. What is Mediation?

Mediation is the process by which a neutral third party (mediator) attempts to bring about a settlement between two parties. The mediator does not enforce an agreement, but merely acts as an intermediary to help assist in resolving the dispute.

2. How does the Local Consumer Program work? What are the steps?

MCC Law Center Local Consumer Program staff review all incoming consumer complaint forms for completeness and appropriateness for mediation. A copy of the complaint and letter are sent to the business requesting a written response. After 3 to 4 weeks, if the complaint has not yet been settled, a mediator is assigned to the case. The mediator will contact both consumer and business via phone to see if an agreeable settlement may be reached. Occasionally a mediator may request additional written documentation from the consumer and business for clarification or facilitation of the process. If an agreement cannot be reached, the consumer is informed of other options.

3. How long does it take?

Generally, the process can take anywhere from 4 weeks to 6 months depending on the complexity of the case and the availability of the parties involved.

4. What is your legal authority?

We are funded by and work in cooperation with the Massachusetts Attorney General's Office.

5. How much does this cost ?

The MCC Law Center Local Consumer Program provides mediation services at no cost.

6. I have an emergency. Can someone help me right now?

MCC Law Center is not able to handle emergency situations. If you have an emergency, you may contact an attorney, the police, or the town hall to help assist you.

Last Modified: 11/17/12