Local Consumer Program FAQs

How does the Local Consumer Program work? What are the steps?

MCC Law Center Local Consumer Program staff review all incoming consumer complaint forms for completeness and appropriateness for advocacy. A copy of the complaint form and letter are sent to the business requesting a written response and a Consumer Assistant is assigned to the case. The Consumer Assistant will contact both consumer and business via phone or email to see if an agreeable settlement may be reached. Occasionally a Consumer Assistant may request additional written documentation from the consumer and business for clarification or facilitation of the process. If an agreement cannot be reached, other options may be discussed.

How long does it take?

Generally, the process can take anywhere from 4 weeks to 6 months depending on the complexity of the case and the availability of the parties involved.

What is your legal authority?

We are funded by and work in cooperation with the Massachusetts Attorney General's Office.

How much does this cost ?

The MCC Law Center Local Consumer Program provides advocacy services at no cost.

I have an emergency. Can someone help me right now?

MCC Law Center is not able to handle emergency situations. If you have an emergency, you may contact an attorney, the police, or the town hall to help assist you.

Last Modified: 9/6/23