MCC Bookstores FAQs

In response to the COVID-19 crisis, Middlesex Community College faculty and staff have transitioned to remote, virtual, and limited contact systems. The MCC Bookstores are conducting all sales and services online for Fall 2020. Please shop early, and please choose digital materials whenever possible.

Bookstore Contact Info

Bedford Campus
Bldg 8, Campus Center
Stephan Anstey, Manager
781-276-4211
E-mail: 0136mgr@follett.com

Bedford Campus Bookstore and hours of operation

Lowell Campus
Derby Bldg, 88 Middle Street
Barry Brown, Manager
978-322-8323
E-mail: 0137mgr@follett.com 

Lowell Campus Bookstore and hours of operation

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When will the MCC Bookstores reopen to the public?

The MCC Bookstores will reopen for face-to-face transactions only when the College requests us to. Even then, entry will be limited to 25% of normal capacity (~16 customers at a time). Until then, all sales will be conducted online and either shipped by UPS Sure Post or delivered curb-side. Please choose digital materials when available. Shipping materials reduces the number of campus visits and reduces everyone's person-to-person contact.

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Where can I buy my books online?

The MCC Bookstores are part of www.efollett.com and each location has its own online store:
www.shopmcclowell.com (Lowell) and www.shopmiddlesexcc.com (Bedford)

These online stores can be linked to from the MCC Homepage  by several paths or by a simple search:
MyMCC / Courses I am Taking / Textbooks
MyMCC / BlackBoard / Launch Follett Discover
MyMCC / Course Catalog / Course & Section / Textbooks

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How do I know what books to buy?

Your instructor's syllabus is the best source of information about your course materials. Enter your Student ID# on our site to generate a list of course materials for each course you are registered for. (Best Practice: Check both the Bedford and Lowell stores' sites.)

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How can I pay for my books?

MC/ Visa / Amex / Discover; MCC Financial Aid; MRC and VA purchase orders / MCC purchase orders / Follett Gift Cards

Financial Aid purchases are subject to restrictions. Please do not try to purchase anything other than course materials and course-related technology and supplies with financial aid.

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Can I rent books with my Financial Aid?

Yes, but a rental account must be created and secured with a credit card (MC / Visa / Amex only)

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Can I buy other things online like school supplies and tech gear?

Yes, and more--BUT please do not abuse your Financial Aid privileges—

• MCC Financial Aid covers up to $150.00 in course-related supplies
• VA accounts are restricted to $75.00 in supplies each semester (other restrictions also apply)
• MRC accounts cover only required course materials (unless otherwise specified)

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Why should I register on efollett.com instead of checking out as a guest?

Registering provides two key benefits: a printable purchase history (useful at tax time) and easy access to a pre-paid rental return label.

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Does it matter which email address I use?

Your MCC email account (@mail.middlesex.edu) should be used for all MCC business including registering for efollett.com and for textbook rentals and for creating any accounts with third-party course-materials providers such as Pearson, McGraw-Hill, Cengage, Wiley, and Redshelf/Brytewave.

Using this email address helps keep your emails out of the College spam filters. Registering for 3rd-party sites (Bryetwave, Pearson, McGraw-Hill, Cengage) keeps all of your course materials accounts in sync and allows us to deliver many digital materials directly through BlackBoard.

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How do I return my rented textbooks when the store is closed?

Bins for returning your rental textbooks will be available outside each of the MCC Bookstores during the rental return period. Or you can ship your books with the free label available on the bookstore website.

Instructions for Shipping:

  • An email with a link to a personalized shipping label arrives about two weeks before the end of term.
or

  • Follow the links to create a shipping label.
    • Keep the tracking # for proof-of-delivery.
  • Pack and label your books and take them to any shipping location (UPS or Fedex - depending on the label).

Instructions for Drop off:

  • Follow the directions above to create your shipping labels. Print one label for each book.
  • Tuck a label securely inside each book for identification
  • Drop your book(s) into one of the bins outside the MCC Bookstore at the Derby Building in Lowell at 88 Middle St. or outside the MCC Bookstore in Bedford at 590 Springs Road near the shuttle bus stop at the Campus Center, whichever store is more convenient for you.
  • If you forget your labels, make sure your book is identified with:
    • Your name / A# / the phone number you gave when renting the book / your email and home address / the best number to contact you, or
    • Your Patron ID (on your original receipt or on any of the reminder emails you received) and the best number to contact you.
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What does ‘Follett Access’ mean?

Follett Access course materials are included in your course registration fees. Follett Access delivers courseware and etexts to students through 3rd party vendors more conveniently and at a lower cost than buying the same materials directly from those vendors. Do not try to purchase materials marked 'Follett Access.' 

Follett Access ebooks are delivered about a week before the start of class. You will receive an email with a link to www.brytewave.redshef.com; always use your MCC email for this account.

Follett Access courseware is usually delivered through BlackBoard. If you need an Access Code for the courseware, your instructor will provide it. You may also need a Course Code--a course code identifies your instructor's customized course ID. 

Best Practice: If you see that your course is marked "Follett Access," read the syllabus and any other preliminary material before you try to access your digital materials.

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Can I opt out of Follett Access and get those fees removed from my bill?

Yes, but be careful. Opting out may have negative consequences. Understand what you are giving up before you opt out. The materials we provide through Follett Access are meant to be the lowest cost versions available. Our vendor partners promise not to undersell us.


We provide two kinds of digital content: ebooks and courseware. Ebooks are digital versions of textbooks. Courseware is educational software that can be customized by your instructor and that usually has exercises and even quizzes and tests that you need to access to complete the course requirements.


You might want to opt out of receiving a digital ebook if you prefer print, or if you find a lower cost print book to purchase or rent. You should only ever opt out of receiving digital courseware if you already have access because of a previous purchase or course, or because you have confirmed with your instructor that the courseware is not required for you to complete your course.

The decision to opt out is by course, not by item. (If the course includes courseware and an ebook, you must opt out of both.) Opting out of Follett Access cannot be reversed. If you opt out of Follett Access in a course in which the courseware is required, your courseware registration may be cancelled and any work you have done may be lost. You risk not being able to complete your course. 

 






  





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How do I opt out of Follett Access?

Before the end of the College add/drop period, send an email to MCCBookstore@middlesex.mass.edu / subject "Opt Out" cc: your instructor. In the body of the email list the following:

Name
MCC ID#
Phone #
Department / Course / Section (e.g. ENG 101 01)
Reason for opting out:
____Materials are not required
____Prefer print
____Carryover access because of previous course registration: Dept / Course / Section / Term
____Already have access code (provide code)

The MCC Bookstore will notify the vendor by removing your name from our course census. Your ebook will be removed from your shelf. Your alternative access to the courseware will be verified, and if the vendor cannot verify your alternative access, your courseware account will be closed.

The MCC Bookstore will notify MCC Student Accounts after the end of the College add / drop period. Student  Accounts will adjust your bill. 

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More Questions? Need Help?

Contact Barry at 0137mgr@follett.com in Lowell or Stephan at 0136mgr@follett.com in Bedford. back to top

Last Modified: 9/12/20