Customer Service/Hospitality

NEW! Customer Service Certificate Program
In today's competitive environment, profit and non-profit organizations will face operational and financial challenges with employees who are not trained and motivated to provide exceptional customer service. Participants may enroll in any or all modules listed below.  Participants must complete all 4 classes for a certificate of completion                                    

The Importance of Exceptional Customer Service
Customer Services is vital to a business because it is often the only contact a customer has with a business.  Students will be provided realistic examples on how to deliver exceptional customer service, which can differentiate your business from competitors and provide you with better financial success. (2 hours) $49                                    

 6/12                  6:00pm - 8:00pm               Tuesday        Bedford                ROMANO
CAR 873 30            13865                           HH 114

The Five Pillars of Effective Customer Engagement
Each pillar of effective customer engagement represents a customer-training milestone and when practiced in the work environment, will better enable students to create an interaction with the customer that will increase trust, appreciation and satisfaction. (2 hours) $49                                    

6/14                   6:00pm - 8:00pm               Thursday         Bedford              ROMANO
CAR 874 30            13866 
                                HH 114

The Importance of Verbal and Non-Verbal Communication
Students will be taught the importance of customer service messaging delivered verbally and through non-verbal communications. Students will be paired with other students for this interactive exercise and training session. (2 hours) $49                                    

6/19                  6:30pm - 8:00pm               Tuesday         Bedford                ROMANO
CAR 875 30            13867                            HH 114

Turning the Difficult Customer into a Cheerleader
Students will be trained in defusing a dissatisfied, angry or hostile customer through the art of the apology and other customer engagement tactics. (2 hours) $49                                    

6/21                   6:00pm - 8:00pm              Thursday           Bedford             ROMANO
CAR 876 30         13868                                HH 114  






Last Modified: 4/25/18