Customer Service/Hospitality

 Customer Service Certificate Program

In today's competitive environment, profit and non-profit organizations will face operational and financial challenges with employees who are not trained and motivated to provide exceptional customer service. Participants may enroll in any or all modules listed below. Participants must complete all 4 classes for a certificate of completion:                      

The Importance of Exceptional Customer Service
Customer Services is vital to a business because it is often the only contact a customer has with a business. Students will be provided realistic examples on how to deliver exceptional customer service, which can differentiate your business from competitors and provide you with better financial success. (2 hours) $51                 

9/12                6:00pm - 8:00pm               Thursday       Bedford                ROMANO
CAR 873 30            17171                            NA 202

The Five Pillars of Effective Customer Engagement
Each pillar of effective customer engagement represents a customer-training milestone and when practiced in the work environment, will better enable students to create an interaction with the customer that will increase trust, appreciation and satisfaction. (2 hours) $51                        

9/19               6:00pm - 8:00pm               Thursday         Bedford              ROMANO                             
CAR 874 30            17172
                                NA 202

The Importance of Verbal and Non-Verbal Communication
Students will be taught the importance of customer service messaging delivered verbally and through non-verbal communications. Students will be paired with other students for this interactive exercise and training session. (2 hours) $51                     

9/26                6:00pm - 8:00pm               Thursday       Bedford                ROMANO                             
CAR 875 30            17173                             NA 202

Turning the Difficult Customer into a Cheerleader
Students will be trained in defusing a dissatisfied, angry or hostile customer through the art of the apology and other customer engagement tactics. (2 hours) $51              

10/3                 6:00pm - 8:00pm              Thursday           Bedford             ROMANO                             
CAR 876 30         17174                             NA 202



Hotel Management
This ONLINE course will introduce you to the range of hotels in operation and their management policies. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and breakfasts, Air BNBs and any other business that provides accommodation or lodging. You will gain an understanding of the complexities of hotel management and will learn to consider the multiple interrelated aspects of successful hospitality service. Successful hotel management requires maintaining internal organization, handling internal and guest issues, adapting to constantly evolving industry needs, and implementing regular changes to stay competitive in the current market. This course will prepare you to dive into an exciting and dynamic career in hotels and hospitality. (100 hours) $1195  Course # GES 609.  To enroll or questions call Cengage Learning at 855-598-3856


Food and Customer Service Skills Training Program
The ONLINE Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings. This is an excellent option for those already working in a food services environment and wanting to apply for management positions, or for those interested in starting new careers. (120 hours)  $950  Course # GES 234.  To enroll or questions call Cengage Learning at 855-598-3856

Last Modified: 9/18/19