Customer Service/Hospitality

NEW! ServSafe ® Re-Certification
Do you need to recertify? If it has been almost 5 years since you last took the Food Protection Manager Certification Examination, then you are due to renew! This class includes time for review and time to take the exam. Study guide/practice exams provided prior to class.  Bring completed practice exams to class. Registrants will be notified when textbook becomes available.  If not purchasing a new textbook please contact ServSafe to order your ONLINE text access code. Please provide valid email upon registration (4 hours) $99

10/16               9:00am - 1:00pm                Monday                Lowell                        GIORDANO                                           CAR 871 80          17200                             LD-204
Registration Deadline: 10/2/17

11/13               9:00am - 1:00pm                Monday               Lowell                          GIORDANO                                           CAR 871 81          17201                            LD-204
Registration Deadline: 10/30/17

ServSafe ®Food Protection Manager Certification
This program is intended for food service handlers, managers, and personnel both front of the house and back of the house. The course begins with an understanding of the scientific principles as they apply to the biological world, as well as other sources of contamination. We then examine how these principles effect personal hygiene and the food production environment. Finally, we discuss the structure of food safety systems, especially the HACCP program and how to maintain a constant safe food environment. We finish by taking the certification examination for food safety management.  Textbook required:  Registrants will be notified when textbook becomes available.  Once notified of textbook availability, students will be required to complete an assignment in preparation for the first class meeting.  Please provide valid email upon registration.  (8 Hours) $159

09/25 - 10/02            9:00am - 1:00pm                  Monday                      Lowell                          GIORDANO
CAR 857 80                    17198                        LD-204

Registration Deadline: 9/15

10/30 - 11/06            9:00am - 1:00pm               Monday                 Lowell                     GIORDANO
CAR 857 81                    17199                          LD-204
Registration Deadline: 10/20



NEW! Customer Service Certificate Program
In today’s competitive environment, profit and non-profit organizations will face operational and financial challenges with employees who are not trained and motivated to provide exceptional customer service. Participants may enroll in any or all modules listed below. Participants must complete all 4 classes for a certificate of completion.

The Importance of Exceptional Customer Service
Customer Services is vital to a business because it is often the only contact a customer has with a business. Students will be provided realistic examples on how to deliver exceptional customer service, which can differentiate your business from competitors and provide you with better financial success. (2 hours) $49

10/10               6:30pm - 8:30pm               Tuesday               Lowell           
CAR 873 30             17171                   

The Five Pillars of Effective Customer Engagement
Each pillar of effective customer engagement represents a customer-training milestone and when practiced in the work environment, will better enable students to create an interaction with the customer that will increase trust, appreciation and satisfaction. (2 hours) $49

10/17              6:30pm - 8:30pm                 Tuesday              Lowell
CAR 874 30           17172                      

The Importance of Verbal and Non-Verbal Communication
Students will be taught the importance of customer service messaging delivered verbally and through non-verbal communications. Students will be paired with other students for this interactive exercise and training session. (2 hours) $49

10/24                 6:30pm - 8:30pm                Tuesday                Lowell
CAR 875 30                17173                    

Turning the Difficult Customer into a Cheerleader
Students will be trained in defusing a dissatisfied, angry or hostile customer through the art of the apology and other customer engagement tactics. (2 hours) $49

11/7                 6:30pm - 8:30pm               Tuesday                 Lowell
CAR 876 30                 17174                     


Meeting & Event Management Certificate
Organizing meetings, trade shows, conferences or special events requires many abilities. This certificate provides the practical skills and knowledge to successfully plan, organize, manage, promote and evaluate meetings and events. You will get an overview of the many sectors of the meeting and event planning industry. Course is taught in both lecture and applied formats so you will gain real-world experiences.  Career opportunities include corporate event management, tradeshows, conventions, visitor bureaus, catering, venue sales, wedding planning, and vendor representation. Topics include: components of managing and planning events, selection of appropriate sites, pre-event publicity and marketing, audio-visual technology, budgeting, and negotiation.   Bio:  Andrea Flaherty has 20+ years of experience in the event planning and marketing communications field, having worked in trade shows, events, conferences and marketing communications in various roles in publishing, research and hi-tech.  She has managed more than 75 domestic and international events, directing the strategic planning, event operations and logistics. Andrea Flaherty has been teaching at MCC for 12+years and has also served on several marketing and events committees for local non-profits and industry associations.  (30 hours) $499 
09/11 - 11/27      6:00pm - 9:00pm              M            B             FLAHERTY
CAR 710 30          11431  
no class October 9 



Last Modified: 8/28/17