Customer Service/Hospitality
Customer Service Certificate Program
In today's competitive environment, profit and non-profit organizations will face operational
and financial challenges with employees who are not trained and motivated to provide
exceptional customer service. Participants may enroll in any or all modules listed
below. Participants must complete all 4 classes for a certificate of completion:
The Importance of Exceptional Customer Service
Customer Services is vital to a business because it is often the only contact a customer has
with a business. Students will be provided realistic examples on how to deliver exceptional customer
service, which can differentiate your business from competitors and provide you with
better financial success. (2 hours) $51
04/30 6:00pm - 8:00pm Thursday Bedford ROMANO
CAR 873 30 19111 AR 102
The Five Pillars of Effective Customer Engagement
Each pillar of effective customer engagement represents a customer-training milestone and
when practiced in the work environment, will better enable students to create an interaction
with the customer that will increase trust, appreciation and satisfaction. (2 hours)
$51
05/07 6:00pm - 8:00pm Thursday Bedford ROMANO
CAR 874 30 19112 AR 102
The Importance of Verbal and Non-Verbal Communication
Students will be taught the importance of customer service messaging delivered verbally and
through non-verbal communications. Students will be paired with other students for
this interactive exercise and training session. (2 hours) $51
05/14 6:00pm - 8:00pm Thursday Bedford ROMANO
CAR 875 30 19113 AR 102
Turning the Difficult Customer into a Cheerleader
Students will be trained in defusing a dissatisfied, angry or hostile customer through the
art of the apology and other customer engagement tactics. (2 hours) $51
05/21 6:00pm - 8:00pm Thursday Bedford ROMANO
CAR 876 30 05/21 AR 102
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Hotel Management
This ONLINE course will introduce you to the range of hotels in operation and their
management policies. The principles learned can be transferred to multiple accommodation
types such as hotels, motels, resorts, bed and breakfasts, Air BNBs and any other
business that provides accommodation or lodging. You will gain an understanding of
the complexities of hotel management and will learn to consider the multiple interrelated
aspects of successful hospitality service. Successful hotel management requires maintaining
internal organization, handling internal and guest issues, adapting to constantly
evolving industry needs, and implementing regular changes to stay competitive in the
current market. This course will prepare you to dive into an exciting and dynamic
career in hotels and hospitality. (100 hours) $1195 Course # GES 609. To enroll
or questions call Cengage Learning at 855-598-3856
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Food and Customer Service Skills Training Program
The ONLINE Food and Customer Service Skills Training Program prepares students for
careers in food services, restaurants, and the hospitality industry. The program emphasizes
customer service skills that can be applied in a wide variety of settings. This is
an excellent option for those already working in a food services environment and wanting
to apply for management positions, or for those interested in starting new careers.
(120 hours) $950 Course # GES 234. To enroll or questions call Cengage Learning
at 855-598-3856