Customer Service/Hospitality
Effective January 2022: All students (including non-credit students enrolled in any
on-campus courses or off-site clinical) will be required to provide Middlesex Community
College proof of COVID-19 vaccination prior to coming on-campus. More info will follow
on the documentation process for non-credit students.
ONLINE Customer Service Certificate
This program is for customer service professionals to gain knowledge in the skills
and techniques required to provide exceptional customer service and support in
multiple front facing environments. It ensures they understand how to assess customer
needs while exceeding their expectations. Participants will go through 6 modules
including the following topics: Building Confidence in Communication, Customer Service
Excellence, manage Challenging Situations with Customers, Time Management & Productivity,
Managing Conflict and Your Team Members as Customers. (20 hours) $449
FALL DATES TBD
Hotel Management
This ONLINE course will introduce you to the range of hotels in operation and their
management policies. The principles learned can be transferred to multiple accommodation
types such as hotels, motels, resorts, bed and breakfasts, Air BNBs and any other
business that provides accommodation or lodging. You will gain an understanding of
the complexities of hotel management and will learn to consider the multiple interrelated
aspects of successful hospitality service. Successful hotel management requires maintaining
internal organization, handling internal and guest issues, adapting to constantly
evolving industry needs, and implementing regular changes to stay competitive in the
current market. This course will prepare you to dive into an exciting and dynamic
career in hotels and hospitality. (100 hours) $1395 Course # GES 609. Enrollment
and payment is through Cengage Learning. Not eligible for waivers. To enroll or questions
call Cengage Learning at 855-598-3856
Event Management and Design
The Event Management and Design Online Training course will equip you with the knowledge
and skills to advance your career if you are already working in the special events
field or prepare you to enter the profession with an understanding of the industry.
You will build a foundation that you can use to develop and accelerate a career in
special events or start your own special event business.
This course includes interactive presentations and covers corporate events, weddings,
parades, festivals, and more. You will learn about the practicalities of planning
events and the dazzle of designing them. From permits to pyrotechnics, this course
will also teach you how to design, plan, implement, and evaluate special events.
Enrollment and payrment is through Cengage Learning. Not eligible for waivers. To
enroll call Cengage Learning at 855-598-3856. $2095. 120 hours
Food and Customer Service Skills Training Program
The ONLINE Food and Customer Service Skills Training Program prepares students for
careers in food services, restaurants, and the hospitality industry. The program emphasizes
customer service skills that can be applied in a wide variety of settings. This is
an excellent option for those already working in a food services environment and wanting
to apply for management positions, or for those interested in starting new careers.
(120 hours) $950 Course # GES 234. Enrollment and payment is through Cengage Learning.
Not eligiible for waivers. To enroll or questions call Cengage Learning at 855-598-3856