Online Support and Resources

Online & Remote Student Services

RESOURCES FOR STUDENTS DURING ONLINE LEARNING

MCC is prioritizing the health and well-being of our community as we closely monitor the growing impact of the coronavirus outbreak. We continue to follow the advice of Public Health Officials and State Leadership and have made the decision to limit in-person instruction and services. The work of caring for and educating our students will be uninterrupted.

On top of other pressing needs, students have many questions and concerns about how to complete coursework and be most successful during this time. MCC Staff will continue to support students virtually. Most offices will be available for online communication.

For general inquiries, e-mail Middlesex Community College.

Your Technology

Your Academics

  • The Online Learning Guide was developed to help you complete your online coursework. This guide will cover technology tools you will use and some tips to help you be successful.

  • Students with questions about coursework or academic accommodations should contact their professors directly by e-mail or phone. If you are unsure how to reach your professor, please visit the MCC directory.
  • Most SI Sessions have moved to online support. Contact your instructor for more information about SI. If your SI session is cancelled, email ACE for tutoring information for your subject.
  • How do I contact the Library? Request a phone call from Library Staff by calling and leaving a message at (781) 280-3708 OR (978) 656-3004. Email mcclibrary@middlesex.mass.edu. Visit our website and click on Library Services.

  • Read more about the MCC Bookstore--contact information, hours, services, and policies.

Your Finances

  • MCC Students' Financial Aid will not be impacted. Students who currently rely on federal work-study can anticipate receiving that aid even if our campuses are closed. For any financial aid related questions, students should email the Financial Aid Office or visit the Financial Aid website.
  • Middlesex has partnered with Touchnet Commerce Management System to provide online account services. Students can access their bill and bill payments, as well as getting refunds faster into their bank accounts right from the MCC website. To access MCC’s enhanced online financial services, Login to myMCC with your UserID and Password. Go to My Student Records on left hand side of page & select My Bill. Questions about your bill, including refunds, can be directed to Student Accounts or visit the Student Accounts website.
  • Student employees should connect with their supervisors about specific department needs. Additional questions can be sent to Student Employment.

  • Tuition Appeals are for students who are requesting a refund, credit or balance waiver of their tuition charges due to Attendance Related issues or Extenuating Circumstances that occurred during a given semester/session. Appeals must be received within one year of the start of the semester/session of the course (s) offered.
  • Emergency funds may be available for students in crisis or with unique circumstances. Please email MCC Cares with questions.

Your Enrollment/Registration

  • For assistance with noncredit and credit registration, please email.

  • Contact Community Education for questions regarding Community Education courses.

  • Questions regarding academic planning and advisement, should go to Academic Advising. Information for distance advising for currently enrolled students can be found on the Advising Website.

Your Support Services

  • For mental health emergencies after normal business hours, go directly to your nearest hospital Emergency Room or call 911.
  • Asian/Asian American students may contact the Program for Asian American Student Advancement  for any assistance and support.

  • Veteran and military-connected students with questions regarding VA educational benefits and current or previous certifications may email. For questions regarding registration for classes, the process for requesting to be certified, academic progress, career goals, and college and community resources, please email the Director of the Veterans Resource Center, Jessica Frost. You may also visit the VRC website.
  • To contact the TRIO PSA or SSP Programs please check your TRIO Blackboard page for information and resources that may be useful to you at this time.

  • Read more about how to schedule an appointment with a Career Counselor for guidance on your career exploration, resume, cover letter, or internship search, email Career Services or to get more information visit the Career Website.

  • Clubs and organizations are encouraged to resume their meetings virtually in the Fall. Athletics are suspended for the Fall semester, and Spring safety will be evaluated in the coming months. For more information get in touch with the Office of Student Engagement.

  • Students with unique circumstances who require advocacy, feel their student rights have been impacted, or want to report concerning student behavior may contact Community Standards.
Last Modified: 2/4/21