Remote Support and Resources

Online & Remote Student Services

RESOURCES FOR STUDENTS DURING REMOTE LEARNING
 

MCC is prioritizing the health and well-being of our community as we closely monitor the growing impact of the coronavirus outbreak. We continue to follow the advice of Public Health Officials and State Leadership and have made the decision to limit in-person instruction and services, effective immediately through at least April 5th.  The work of caring for and educating our students will be uninterrupted.

On top of other pressing needs, students have many questions and concerns about how to complete coursework and be most successful during this time.  MCC Staff will continue to support students virtually.  Most offices will be available for remote communication. 

For general inquiries, e-mail middlesex@middlesex.mass.edu.



Your Technology

Your Academics

  • The Remote Learning Student Guide was developed to help you complete your courses that have been converted to a remote learning format for the remainder of the Spring 2020 semester. This guide will cover technology tools you will use during this time and the best way to be successful in your remote learning courses.

  • Students with questions about coursework or academic accommodations should contact their professors directly by e-mail or phone.  All faculty are working hard to ensure the most seamless transition possible.  If you are unsure how to reach your professor, please visit the MCC directory on the app or website. 
  • Online tutoring is available for all students through eTutoring, refer to the Academic Centers for Enrichment (ACE) website for details at https://www.middlesex.mass.edu/ace/ or email ACE@middlesex.mass.edu with your questions. (Click here to request subject tutoring not provided through eTutoring.)  RAMP-UP Tutoring will be scheduled separately, and you will receive an email with instructions from your instructor.  
  • Most SI Sessions will move to online support. Contact your instructor for more informationabout SI. If your SI session is cancelled, email ACE@middlesex.mass.edu for tutoring information for your subject. 
  • Students engaged in service-learning at off campus sites should contact their professor regarding possibilities for flexible assignments in lieu of hours.  Service-Learning staff are available to assist with your unique circumstances by emailing servicelearning@middlesex.mass.edu
  • The MCC library will not be open for in-person services.  Students are encouraged to visit http://libguides.middlesex.mass.edu/library for a number of remote services, including a chat with the librarian feature. 
     

Your Finances

  • MCCStudent’s Financial Aid will not be impacted. Students who currently rely on federal work-study can anticipate receiving that aid even if our campuses are closed.   For any financial aid related questions, students should email the Financial Aid Office or visit the Financial Aid website.  Questions about your financial aid can be directed to financialaid@middlesex.mass.edu.
  • Middlesex has partnered with Touchnet Commerce Management System to provide online account services. Students can access their bill and bill payments, as well as getting refunds faster into their bank accounts right from the MCC website. To access MCC’s enhanced online financial services, Login to myMCC with your UserID and Password. Go to My Student Records on left hand side of page & select My Bill.  For any student account related questions, students should email the Student Accounts Office or visit the Student Accounts website.  Questions about your bill, including refunds, can be direct to studentaccounts@middlesex.mass.edu.   For more information click here.
  • MCC does not expect to provide tuition refunds given the unique circumstances we are facing.  In consideration of COVID-19 pandemic, MCC needs to alter face-to-face credit class instruction, offering these on-campus classes in an alternative instructional format so that faculty and students can observe the CDC’s recommendation of social distancing. MCC has been a leader in online education for over 20 years and the Office of Academic Technology & Distance Learning has been and will continue to train and support MCC faculty in using an online tool(s) that meet the student learning outcomes of the course. Student will receive full credit for courses that move to an online format.
  • Student employees should connect with their supervisors about specific department needs.  Additional questions can be sent to studentemployment@middlesex.mass.edu.

  • Tuition Appeals are for students who are requesting a refund, credit or balance waiver of their tuition charges due to Attendance Related issues or Extenuating Circumstances that occurred during a given semester/session. Appeals must be received within one year of the start of the semester/session of the course (s) offered.  https://www.middlesex.mass.edu/studentaccounts/appeals.aspx
  • Emergency funds may be available for students in crisis or with unique circumstance.  Please email mcccares@middlesex.mass.edu with questions.

  • We have made text book returns easy and contactless.  Click here to learn more about the extended return time and how to get free return labels. 
     

Your Enrollment/Registration 

Your Support Services 

  • For mental health emergencies after normal business hours, go directly to your nearest hospital Emergency Room or call 911.  
  • For questions or issues concerning international students on an F-1 visa and multicultural/multicultural ethnic students,  please contact the International & Multicultural Affairs staff at imoffice@middlesex.mass.edu
  • Asian/Asian American students may contact the Program for Asian American Student Advancement at PAASA@MIDDLESEX.MASS.EDU for any assistance and support. 
  • Veteran and military-connected students with questions regarding VA educational benefits and current or previous certifications may email VetCert@middlesex.mass.edu. For questions regarding registration for classes, the process for requesting to be certified, academic progress, career goals, and college and community resources, please email the Director of the Veterans Resource Center, Jessica Frost, at frostja@middlex.mass.edu. You may also visit the VRC website at https://www.middlesex.mass.edu/veteransresources/.​ 
  • To contact the TRIO PSA or SSP Programs please check your TRIO Blackboard page for information and resources that may be useful to you at this time. 

  • To schedule an appointment with a Career Counselor for guidance on your career exploration, resume, cover letter, or internship search, contact careerservices@middlesex.mass.edu. Click here for more information.
  • Clubs and athletics are temporarily suspended, but students looking to connect socially with their campus groups can reach out to studentengagement@middlesex.mass.edu for ideas related to virtual hangouts and questions about connecting remotely with peers. For information to reach out to the Office of Student Engagement, click here.

Students with unique circumstances who require advocacy, feel their student rights have been impacted, or want to report concerning student behavior may contact communitystandards@middlesex.mass.edu.
Last Modified: 5/1/20