Online Support and Resources

Online & Remote Student Services

RESOURCES FOR STUDENTS DURING ONLINE LEARNING
 

MCC is prioritizing the health and well-being of our community as we closely monitor the growing impact of the coronavirus outbreak. We continue to follow the advice of Public Health Officials and State Leadership and have made the decision to limit in-person instruction and services. The work of caring for and educating our students will be uninterrupted.

On top of other pressing needs, students have many questions and concerns about how to complete coursework and be most successful during this time.  MCC Staff will continue to support students virtually.  Most offices will be available for online communication. 

For general inquiries, e-mail middlesex@middlesex.mass.edu.


Your Technology

Your Academics

  • The Online Learning Guide was developed to help you complete your online coursework. This guide will cover technology tools you will use and some tips to help you be successful.

  • Students with questions about coursework or academic accommodations should contact their professors directly by e-mail or phone.  If you are unsure how to reach your professor, please visit the MCC directory
  • Online tutoring is available for all students through eTutoring, refer to the Academic Centers for Enrichment (ACE) website for details at https://www.middlesex.mass.edu/ace/ or email ACE@middlesex.mass.edu with your questions. (Click here to request subject tutoring not provided through eTutoring.)  RAMP-UP Tutoring will be scheduled separately, and you will receive an email with instructions from your instructor.  
  • Most SI Sessions have moved to online support. Contact your instructor for more information about SI. If your SI session is cancelled, email ACE@middlesex.mass.edu for tutoring information for your subject. 
  • For the fall semester the MCC Libraries on campus presence will be limited, but we will continue to provide online assistance Monday-Thursday between 8:30 am- 8:15 pm and on Fridays from 8:30 am-4:30 pm

    For students seeking curbside, no contact pickup our on-campus hours will be as follows:

    Lowell: Mondays, 8:30 am-12:30 pm & Tuesdays, 12:30 pm-4:30 pm

    Bedford: Wednesdays, 8:30 am-12:30 pm & Thursdays, 12:30 pm-4:30 pm

    The MCC Libraries will make every effort to work with students who seek in-person help. MCC Libraries will offer limited in-person services by appointment only for on-campus, express and transactional 15 minute assistance beginning on Wednesday, September 9th. These appointments will be held Monday through Thursday during our on-campus hours only. Students MUST arrange these appointments in advance by contacting us via email, mcclibrary@middlesex.mass.edu; calling 781-280-3705 for Bedford 978-656-3005 for Lowell; texting us @ 978-241-7884 or using the Virtual Chat feature on our website.

  • For information about the MCC Bookstore--contact information, hours, services, and policies--follow this link https://www.middlesex.mass.edu/administrativeservices/bookstore.aspx."

Your Finances

  • MCC Students' Financial Aid will not be impacted. Students who currently rely on federal work-study can anticipate receiving that aid even if our campuses are closed.  For any financial aid related questions, students should email the Financial Aid Office or visit the Financial Aid website.  Questions about your financial aid can be directed to financialaid@middlesex.mass.edu.
  • Middlesex has partnered with Touchnet Commerce Management System to provide online account services. Students can access their bill and bill payments, as well as getting refunds faster into their bank accounts right from the MCC website. To access MCC’s enhanced online financial services, Login to myMCC with your UserID and Password. Go to My Student Records on left hand side of page & select My Bill.  For any student account related questions, students should email the Student Accounts Office or visit the Student Accounts website.  Questions about your bill, including refunds, can be direct to studentaccounts@middlesex.mass.edu.   For more information click here.
  • Student employees should connect with their supervisors about specific department needs.  Additional questions can be sent to studentemployment@middlesex.mass.edu.

  • Tuition Appeals are for students who are requesting a refund, credit or balance waiver of their tuition charges due to Attendance Related issues or Extenuating Circumstances that occurred during a given semester/session. Appeals must be received within one year of the start of the semester/session of the course (s) offered.  https://www.middlesex.mass.edu/studentaccounts/appeals.aspx
  • Emergency funds may be available for students in crisis or with unique circumstance.  Please email mcccares@middlesex.mass.edu with questions.
     

Your Enrollment/Registration 

Your Support Services 

  • For mental health emergencies after normal business hours, go directly to your nearest hospital Emergency Room or call 911.  
  • For questions or issues concerning international students on an F-1 visa and multicultural/multicultural ethnic students,  please contact the International & Multicultural Affairs staff at imoffice@middlesex.mass.edu
  • Asian/Asian American students may contact the Program for Asian American Student Advancement at PAASA@MIDDLESEX.MASS.EDU for any assistance and support. 
  • Veteran and military-connected students with questions regarding VA educational benefits and current or previous certifications may email VetCert@middlesex.mass.edu. For questions regarding registration for classes, the process for requesting to be certified, academic progress, career goals, and college and community resources, please email the Director of the Veterans Resource Center, Jessica Frost, at frostja@middlex.mass.edu. You may also visit the VRC website at https://www.middlesex.mass.edu/veteransresources/.​ 
  • To contact the TRIO PSA or SSP Programs please check your TRIO Blackboard page for information and resources that may be useful to you at this time. 

  • To schedule an appointment with a Career Counselor for guidance on your career exploration, resume, cover letter, or internship search, contact careerservices@middlesex.mass.edu. Click here for more information.

  • Clubs and organizations are encouraged to resume their meetings virtually in the Fall. Athletics are suspended for the Fall semester, and Spring safety will be evaluated in the coming months. For more information on getting in touch with the Office of Student Engagement staff, click here.

Students with unique circumstances who require advocacy, feel their student rights have been impacted, or want to report concerning student behavior may contact communitystandards@middlesex.mass.edu.

Last Modified: 8/19/20