Middlesex Community College

Middlesex Community College Grievance Process

Please follow the steps. 

STEP 1:

Read Student Grievance Procedure

Before invoking the Student Grievance Procedure, a reasonable effort shall be made by those involved in a dispute to resolve it amicably. A dispute is most effectively handled and resolved by those closest to the problem, having the best understanding of the issues, and having the ability to formulate a mutually acceptable resolution. Therefore, it is in the best interest of the student, the potential subject of a Grievance, and the College to resolve disputes through open and cooperative dialogue. Only when such efforts are unsuccessful should the Student Grievance Procedure be invoked. Throughout all phases of the Student Grievance Procedure, all reasonable efforts shall be made to maintain confidentiality in accordance with applicable law.

STEP 2:

Fill out Student Complaint Form

The Student Grievance Procedure may be used by a student to address alleged abridgment of the student's rights. The Student Grievant or the Responding Party may consult with the Student Grievance Officer at any time.

To initiate a complaint, a student must complete and submit this form. If you have any questions regarding the form or the status of a submitted complaint/inquiry, please contact the Office of Community Standards at communitystandards@middlesex.mass.edu

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After you have exhausted the MCC Grievance Process and if your complaint has not been resolved by MCC, please follow the instructions below.

For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

After you have exhausted the MCC Grievance Process and if your complaint has not been resolved, you may file a complaint with the Massachusetts Department of Higher Education (DHE) by using the general complaint form. The DHE general complaint form should be used by students who are located in:

• Massachusetts
• Non-SARA Member States or Territories (e.g., California, Guam, etc.)

After you have exhausted the MCC Grievance Process, and if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

Additional information from the DHE’s SARA complaint website is below:

The SARA complaint process is as follows:

1. Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.

More information about DHE’s complaint processes can be found here.